Nexis SolutionsCustomer Success Manager
Location: Amsterdam or Dusseldorf
Languages: Fluent in Dutch, German and English
About our Team
Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.
About the Role
The Customer Success Manager position is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with several internal partners including Sales, Product, and Segment. This is a customer-facing position with the majority of time working directly with customers.
- Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics;
- Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized. Gather insights from customers to inform product development, working closely with product teams to communicate customer needs;
- Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings;
- Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services;
- Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams;
- Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting, and supporting market events such as tradeshows and seminars;
- Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.
- A bachelor’s degree or equivalent experience;
- Experience in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience;
- Be self-motivated and manage a territory;
- Can build solid relationships internally and externally and effectively partner and collaborate across teams;
- Display excellent verbal and written communication skills; fluency in Dutch, German and English are required;
- Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities;
- Be willing to travel as needed.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Dutch Share Purchase Plan
- Annual Profit Share Bonus
- Comprehensive Pension Plan
- Home, office or commuting allowance
- Generous vacation entitlement and option for sabbatical leave
- Maternity, Paternity, Adoption and Family Care leave
- Flexible working hours
- Personal Choice budget
- Variety of online training courses and career roadshows
- Wellbeing programs and gym facility in the office
- Internal communities and networks
- Various employee discounts
- Recruitment introduction reward
- Work from anywhere
- Employee Assistance Program (global)
- Annual Event
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.