InstantID® Q&A

Authenticate customer identities in real-time

Identity theft costs businesses and financial institutions nearly $48 billion each year, with an average loss of almost $5,000 per instance. According to a recent survey on identity theft, total identity fraud amongst adults is up 12.5% to $54 billion.¹.
Balancing increased revenue opportunities offered by remote service channels with ever- sophisticated identity fraud threats demands advanced knowledge based authentication tools that support speedy customer onboarding, prevent and detect identity theft and fortify compliance. LexisNexis® InstantID® Q&A is the right answer for identity authentication that improves margins and drives business growth.

Realize the benefits of real-time knowledge-based authentication

LexisNexis® InstantID® Q&A confirms a consumer's identity in seconds and gives your financial institution an easy, real-time way to fight identity fraud at multiple points of customer contact. Simplify knowledge-based authentication (KBA) and help your business:

  • Confirm identities on the spot in real time
  • Expand customer touch points while mitigating fraud
  • Accelerate customer onboarding
  • Strengthen the customer experience
  • Reduce the operational costs of authentication and improve margins

Leverage identity insight built from billions of proprietary records

Built-in intelligence and proprietary matching algorithms power the InstantID® Q&A question engine, which is designed to develop questions and dynamically adjust question difficulty to a level where only an individual with authentic, personal knowledge could accurately answer. LexID®, our advanced data-linking technology, provides instant access to billions of commercially available and regulated data sources and non-credit content to generate a robust source of questions that are top of mind for your customer. The solution leverages superior linking technology and answers that sophisticated fraudsters cannot easily access. InstantID Q&A delivers real-time Pass/Fail results, intelligent reporting and archiving to support informed decisions and improve customer onboarding efficiency.

Prevent identity theft and strengthen compliance

InstantID Q&A – the only identity authentication solution endorsed by the American Bankers Association (ABA), delivers advanced tools to help you comply with Section 326 of the USA PATRIOT Act, the Gramm-Leach-Bliley Act, FFIEC (Federal Financial Institutions Examination Council) multi-factor authentication rules and the Fair and Accurate Credit Transactions (FACT) Act. InstantID Q&A is designed to fit your business policies and identity fraud risk tolerance levels with sophisticated features that enable you to customize scoring parameters and measure risk as questions are asked. Pass/Fail results are delivered in real time via a secure web based portal, XML integration or at the point of sale, enabling you to confirm customer identities at the point of customer contact.

Get it now: For more information about LexisNexis InstantID Q&A, please call 800.869.0751.

Employ proactive, up-front identity fraud detection

The Identity Event™ module proactively monitors identity intelligence risk levels and enables question types and multiple configuration options to be dynamically adjusted in real time. Using the Identity Event module, the risk associated with an identity can be quantified as part of the existing knowledge based authentication (KBA) transaction and the configuration of questions and risk tolerance can be adjusted to reflect the unique conditions discovered at run time. A Match Summary Report indicates match quality on submitted personal information and flags potential data entry problems.

Easy-to-audit results

InstantID® Q&A helps improve your margins by reducing the operational costs of authenticating users and mitigating the cost of exceptions processing and manual processing. Robust reporting features enable your organization to efficiently monitor your identity authentication processes. InstantID Q&A delivers historical reports that can be accessed 24/7 through a self-service function. Detailed transaction reporting includes questions sets, pass/fail rates, users, status, reference number, and time and date. Additionally, LexisNexis® archives all transaction histories.

Implement InstantID Q&A quickly and easily

Built on a universal ASP platform, InstantID Q&A can be deployed fast. There is an easy-to-use web portal with turn-key authentication processing, or the solution can be seamlessly integrated via XML, an advanced web services interface or at the point of sale.

Comprehensive customer service

LexisNexis® support personnel actively monitor verification performance on a client-by-client basis.

Get it now: For more information about LexisNexis® InstantID® Q&A, please call 800.869.0751.


  1. LexisNexis® InstantID® Q&A

Get it now: For more information about LexisNexis® InstantID® Q&A, please call 800.869.0751.

Contact Us

For more information about our products call (800)869-0751 or contact us online

InstantID® Q&A does not constitute a "consumer report" as that term is defined in the federal Fair Credit Reporting Act, 15 USC 1681 et seq. (FCRA). Accordingly, InstantID® Q&A may not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another permissible purpose under the FCRA.

Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified.

1. Javelin 2010 Identity Fraud Survey Report, February 2010


Did you know?

InstantID® and InstantID® Q&A are the only verification and validation solutions endorsed by the American Bankers Association.

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