Description
Creating an effective business service agreement requires a detailed understanding of the services provided, as well as the capability to effectively protect confidential business information. At the outset, it crucial to set appropriate benchmarks for performance and establish reliable reporting mechanisms as key components if a business service agreement is to be truly successful.
A poorly crafted business service agreement can lead to misaligned expectations, inadequate service delivery, and potential legal disputes, undermining the success of both parties involved. Join Joel Buckberg, a seasoned practitioner with more than 20 years’ experience as in-house counsel and more than 20 years’ experience as outside counsel, for a better understanding of the complexities involved when drafting business service agreements.
Avoid ambiguities, misunderstandings, breaches of contract, and potentially costly litigation by attending this webcast that will address:
Drafting services agreements for "hard" and "soft" services
- How these agreements may fail and how to take corrective action
- Key questions that need to be asked upfront to ensure future success
- How to establish performance standards and timeliness of delivery of services
- Issues involving fee provisions, delegation, and assignment rights
- Ensuring ownership of key files, records, "know how," customer lists, and trade secrets
- Conflicts of interest, limitation of liability, and indemnification