Legal Business

Recent Posts

The top ten ways for lawyers to increase client satisfaction
Posted on 26 Jul 2010 by Jim Hassett

In the current economy, other lawyers will be coming after your clients. Every lawyer would therefore be well advised to increase client satisfaction and protect the relationships that ultimately pay your salary, bonus, and rent. You can't make clients... Read More

Three myths about client surveys
Posted on 15 Jun 2010 by Norman Clark

Why don't more law firms conduct client surveys? Our firm has been researching that issue continuously for the past five years, through surveys (of course!) and also hundreds of informal discussions with law firm managers and marketing directors... Read More