Lexis+ AI™︎: Insights from Top Canadian Law Firms

In the ever-evolving landscape of legal technology, LexisNexis Canada recently hosted its 2025 Customer Panel, bringing together a diverse group of legal professionals to discuss their experiences with Lexis+ AI and its role in transforming their legal practice. The panel featured esteemed participants from various sectors, including Charles Gluckstein, Managing Partner at Gluckstein Personal Injury Lawyers, Michael McWilliams, Partner at Loopstra Nixon LLP, and representatives from McInnes Cooper.

Summary

• Harnessing AI for Efficiency and Insight
• Real-World Success Stories
• Evaluating and Adopting AI Tools
• Training and Adoption: Overcoming Challenges

Harnessing AI for Efficiency and Insight

1. Drafting Assistance: Kate Greene Stanhope, Library Services Manager at McInnes Cooper, shared how the tool aids in drafting complex legal documents, helping lawyers overcome writer's block and enhance efficiency.
2. Novel Use Cases: The tool has empowered teams to explore unique applications, such as legislative updates. Kate shared an excellent example of Lexis+ AI in action. A user independently utilized the tool to complete a legislative update and later reported back, saying, “Hey, just so you know, I was going to come to you, but I used Lexis+ AI to do this legislative update, and it went well.”

Real-World Success Stories

1. Business Development: Michael McWilliams, Head of Commercial and Construction Litigation Group at Loopstra Nixon used Lexis+ AI to quickly gather insights for a complex arbitration case, securing a new client. When a referring lawyer reached out with a client with an urgent arbitration issue, time was of the essence. Lexis+ AI︎ helped quickly summarize the laws in question, found relevant caselaw and prepared Michael for the call with the referring lawyer—all in just 15 minutes! The result? A confident referring lawyer, a confident client, and a new valuable file retained.
2. Delegation Tool: Charles Gluckstein emphasized AI's role in addressing niche legal issues and advocated for AI training in law schools so that students are well equipped to use AI tools when they join law firms.
3. Speed and Efficiency: Michael highlighted that speed and efficiency are among the most liked qualities of Lexis+ AI. Unrelated to the customer panel, Charles Gluckstein of Gluckstein Personal Injury Lawyers shared insights on how his team leverages Lexis+ AI - “Gluckstein Lawyers utilizes Lexis+ AI as part of its tech stack to save time on non-billable work, obtain accurate research, draft complex documents, analyze medical reports, assess expert credibility, and perform an ever-evolving set of legal tasks, thereby decreasing time spent on non-billable work and increasing hours dedicated to providing real value to our clients.”

Evaluating and Adopting AI Tools

1. Structured Evaluation: Michael McWilliams, Head of Commercial and Construction Litigation Group at Loopstra Nixon described a process involving demos and trials, with feedback from lawyers playing a crucial role.
2. Security and Vendor Relationship: Charles Gluckstein, Partner at Gluckstein LLP stressed the importance of security measures and building a strong vendor relationship. Charles appreciates Lexis+ AI for its security, citing LexisNexis Canada's strong track record and extensive history in the legal industry, which distinguishes it from many newer vendors.

Training and Adoption: Overcoming Challenges

1. Ongoing Support: Kate Greene Stanhope highlighted the need for regular check-ins and feedback sessions.
2. Peer-Led Success Stories: Charles Gluckstein advocated for using peer success stories to drive adoption.
3. Resource Needs: The panel called for more resources from LexisNexis Canada, including prompt libraries

The 2025 LexisNexis Canada Customer Panel provided valuable insights into the transformative impact of Lexis+ AI on legal practice. As firms continue to navigate the complexities of AI adoption, the experiences shared by the panelists offer a roadmap for harnessing technology to enhance efficiency, drive business growth, and deliver exceptional client service.

Explore Lexis+ AI for your practice by trying it out today.

Written by Timon Sisic, Managing Director Large Law, Mid Law, Print and Advertising at LexisNexis Canada, in collaboration with McInnes Cooper, Loopstra Nixon LLP, and Gluckstein Personal Injury Lawyers.