Elevating client service through the strategic use of legal drafting solutions

Embracing legal tech: Enhancing clarity and focusing on high-impact work
Taft, a prestigious law firm with over 925 lawyers, is renowned for its client-first philosophy and innovative approach. By redefining client service standards and reinventing the legal workplace, Taft not only provides exceptional value to customers but also attracts top talent eager to contribute to their mission.

Elevating client service through innovation
As the legal industry evolves toward the "augmented law firm," Taft is at the forefront, setting new benchmarks in client service. The firm has cultivated an environment where legal talent thrives, ensuring clients receive tailored expertise. Lyndsay Capeder, Taft’s Chief Client and Innovation Officer, emphasizes the importance of legal technology in meeting client demands for transparency and predictability in pricing, while also enhancing operational efficiency.

Mike Gordon, co-chair of Taft’s Finance Practice Group, highlights how technology revolutionizes client service and internal operations. “Legal tech simplifies our work and eliminates low-value tasks that clients don't want to pay for,” he states. This shift enables lawyers to focus on high-value, high-impact work, setting Taft apart in a competitive landscape.

A game changer in legal drafting
Taft's adoption of Lexis Create DMS exemplifies its innovative spirit. After conducting a thorough needs assessment, the firm identified a demand for a more streamlined drafting process among its transactional lawyers. “Lexis^® Create DMS has completely transformed our drafting process,” says Lyndsay, allowing lawyers to concentrate on impactful provisions.

Mike Gordon recounts the significant time savings Lexis Create provides. “Drafting a credit agreement used to be a time-intensive process, but now I can drag and drop provisions, and the program highlights key differences and related deals. It’s unlike anything else on the market,” he notes.

Driving excellence through technology
For Taft, technology is not just a tool for efficiency; it’s a strategic asset for attracting and retaining top talent. “Legal technology is critical to recruiting and keeping the best lawyers,” Lyndsay explains, ensuring that both lawyers and clients have the resources needed to thrive.

Justin Weinberg, partner-in-charge, Taft’s Minneapolis office, underscores the firm’s commitment to excellence. He asserts, “Mediocrity is not an option at Taft. Lexis Create DMS enables us to deliver smarter, faster solutions, achieving what we call ‘client amazement.’”

Collaboration and knowledge sharing are vital to Taft’s success. With multiple offices, technology fosters teamwork and communication. “Lexis Create DMS makes our collective expertise more accessible,” Mike adds, allowing seamless information sharing across teams.

About Lexis^® Create DMS

Lexis^® Create DMS is a next-generation legal drafting tool that enhances the efficiency of legal teams by providing instant access to a comprehensive legal knowledge base. It integrates with existing tools, allowing users to leverage their team's collective knowledge effectively.

 Accelerate contract drafting processes

Surface the precedent you need from your entire database at any given time, in Microsoft Word, Outlook, and Copilot. Lexis® Create DMS indexes your firm’s precedent documents at the clause level, enabling instant clause and definition retrieval when drafting. Advanced filters and AI-enabled drafting, editing, and translation functions enhance your internal documents, ensuring you can swiftly find the most relevant, gold-standard clause.

 Reduce training time

Improve your firm’s productivity, efficiency and consistency of your legal work, even for new joiners and junior staff.

 Standardise your firm’s output quality

Lexis^® Create DMS interfaces with your legal repository to index precedent documents at the clause level, providing valuable data for contract insights and drafting. Enhance your contracts with our AI clause assistant, which employs a secure, multi-LLM approach to generate relevant additions, replace wording, and ensure consistent grammar. You can review contracts quickly and provide client advisory with ease.