LexisNexis helps real estate and retail customer navigate the evolving cross-border data landscape

As a prominent real estate and retail industry conglomerate headquartered in Hong Kong, the customer has extensive operations across the Hong Kong and Mainland China market. With a thriving consumer membership program, the company has amassed a substantial repository of customer personal data to support its service delivery and marketing initiatives. However, the introduction of the Data Security Law has made data protection a critical compliance imperative for the organisation.

Challenges: Navigating Evolving Data Regulations

The client faced several novel data protection challenges:

• Frequent data breach incidents threatened to damage the company's brand reputation.
• The rapidly evolving data privacy landscape, characterised by an absence of specialised legal expertise, made adherence to industry standards like GB/T extremely challenging.
• Unclear guidelines surrounding cross-border data transfer compliance added to the complexity.
• The internal legal and compliance team struggled to meticulously track and consolidate regulatory updates to report to the headquarters.

Solution: Leveraging LexisNexis' Legal Expertise

As a long-standing legal information partner, LexisNexis Legal & Professional has addressed the client's data compliance challenges:

• Establishing a data security knowledge framework
  • The client's legal and compliance team established a robust data security knowledge framework by leveraging the systematically curated content in LexisNexis' Practical Guidance Data Protection module.
• Ensuring compliance with data protection checklists
  • By referring to LexisNexis' data protection checklists, the team conducted comprehensive self-assessments to ensure compliance across mobile application information collection and facial recognition processing.
• Staying compliant with PRC regulations with Standardised contract templates
  • The team utilized the Lexis China database to establish standardized contract templates in both Chinese and English, enabling compliance with PRC regulations on cross-border data transfer.
• Staying alert of regulatory changes and industry penalties
  • Smart email alerts on regulatory changes and industry-specific administrative penalties from Lexis China Compliance Intelligence kept the team agile in addressing evolving regulatory dynamics.
• Efficient and accurate communication with headquarters in China 
  • Professional English translations provided by China Compliance Intelligence enabled efficient and accurate reporting to the client's headquarters.

Outcomes: Comprehensive Data Compliance and Risk Mitigation

By partnering with LexisNexis, the customer was able to:

• Establish comprehensive data management and protection measures
• Avoid regulatory penalties and successfully mitigate legal risks arising from data compliance issues
• Implement regular employee training, incident response drills, and simulation exercises to foster a robust data security culture.