Leveraging Live Chat Support for Legal Research Help on Lexis+ and Lexis + AI

Live Chat Support on Lexis+ and Lexis+ AI provides a dynamic, interactive way to address legal research, news and company searching, and technical support. With 24/7 real-time assistance, you can connect instantly with experts who are ready to help.

The interactive nature of live chat enables you to share screenshots and links, simplifying the troubleshooting and support process. This feature is especially beneficial for obtaining detailed assistance with complex legal searches, as well as for comprehensive news or company information queries.

• To use Live Chat Support, simply click on the ellipsis at the top of the screen and select Live Chat Support:
  
  

• You will be prompted to select your support category and to provide your question. Options include Legal Research or News & Company Searching, or Technical Support, or Billing questions. 
  
  

• From the pop-up --  select Chat Now:
  
  
  

•  Your chat begins in a pop-up window, allowing you to converse back-and-forth with a search or tech expert.
  
  

• One the key features of Live Chat Support is the ability to easily capture the conversation for future reference. When you end your chat session, simply click on the ellipsis and select the option to send the transcript to yourself. This feature creates a detailed, step-by-step record of your interaction, which is helpful for recreating searches or reviewing troubleshooting steps later on.
  
  

Live Chat Support saves you time and effort with features like real-time troubleshooting, visual sharing, and the option to email a detailed transcript for future reference. In addition to Lexis+/Lexis+ AI, live chat is available on CourtLink, Intelligize, and Newsdesk. This resource is a wonderful support alternative to the Lexis+/Lexis + AI 1-800-543-6862 phone number.

We are here to help you navigate company research so if you have any questions, contact your Knowledge & Research Consultant, your account team, or your law school Lexis representative!