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31 Jan 2018 Author : InfoPro Community Manager

Librarian Relations Consultant Research Tip: Let’s chat about Live Support!

Did you know you could chat with LexisNexis Customer Support through a link found on Lexis Advance?  If you have a legal research question, this is a quick and easy way to reach a research support specialist. Live Support is another option in addition to telephonic support. Next time you have a legal research question, give it a try!

Access Live Support under the More tab in the top right corner. You’ll find Live Support in the drop-down menu.

The service is available Monday through Friday from 8am to 1am ET, excluding holidays. Live Support is for legal research support. You should continue to call Customer Support at 1-800-543-6862 (or your firm’s hotline) for the following:

    • News search assistance
    • Financial search assistance
    • Public Records search assistance
    • ID/Password inquiries
    • Billing/invoice inquiries
    • Technical troubleshooting.