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22 May 2019 Author : InfoPro Community Manager

LexisNexis wins Customer Excellence award for “voice of the customer” initiatives

LexisNexis® Legal & Professional won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honor recognizes LexisNexis’ commitment and innovative approach to soliciting real-time customer feedback to deliver an exceptional customer experience.

Confirmit’s ACE Awards program was established in 2005 to honor their clients’ dedication to using the Voice of the Customer to achieve business success. LexisNexis earned the 2019 Confirmit ACE Award based on its NPS Explorer Program, which supports the global organization by continuously collecting, monitoring and analyzing customer feedback. As a two-time recipient of a Confirmit ACE Award, LexisNexis continues to demonstrate how customer feedback drives product development, customer experience and the company’s culture. Its Voice of the Customer program has led directly to improvements in product innovation, product design, user experience and overall customer experience across all products and solutions.

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