Use this button to switch between dark and light mode.

At LexisNexis, Customer Success Is Key

January 06, 2022

You may have heard some rumblings about customer support hours in the news lately. At LexisNexis, we’re committed to providing flexible support options for all our users. So many of you are adapting to new virtual work environments and integrating  your work and home lives. We realize there is no ‘standard’ workday and that’s why we provide 24/7 support for our services. The LexisNexis Customer Support organization is composed of highly qualified individuals who each average more than a decade of experience helping users find the answers they need.

We continue to offer 24/7 in-depth research assistance for our legal, news, and business content. Our team of trained legal and business professionals include JDs, bar-admitted attorneys, and representatives with MBAs and other advanced degrees. As a LexisNexis subscriber, you have 24/7 access to our experienced team of Legal Researchers – more than a third of whom have greater than two decades of experience assisting our customers with legal research!

Here’s what some of our customers said recently about their experiences with LexisNexis when they need help:

  • “I have found the user interface and research assistance team at Lexis to be phenomenal. I have rarely not obtained the answers I needed after a single telephone call.” 11/30/2021
  • “I am consistently impressed with Lexis' customer service representatives. They are … always willing to help me solve any issues that I might encounter with billing questions or research needs. The great customer service is always something I consider as part of the value of my Lexis subscription.” 11/9/2021
  • “We used to use WestLaw. Lexis is an absolutely better product with more reasonable pricing. Customer service is much better.” 12/1/2021

So, if you need help with your research or any other aspect of one of our products, reach out! Whatever you need, we’ve got you covered:

  • Legal research phone support available 24/7
  • Additional comprehensive support including:

o            Product usability and feature support

o            Product access and ID/PW support

o            Billing and invoice support

o            Technical Support services

  • Chat Support available 24/5 (Monday-Friday)
  • Self Service via LexisNexis Support Center available 24/7 at https://lexisnexis.custhelp.com/
  • Reach out to us on social media!

Our commitment to you

Not only are we focused on being here whenever you need us, we’re committed to constantly improving the customer experience to help lawyers win cases, manage your work more efficiently and serve your own clients better. As part of this commitment, we’re investing in state-of-the-art technology across our Customer Success team and using agile methodologies to modernize your support experience. Watch LexisNexis.com for enhancements coming in 2022 offering increased flexibility and personalization for your digital customer journey!