By Carolyn Bach| Sr. Manager, Knowledge & Research Program, LexisNexis
LexisNexis is known as a provider of resources that help legal and business professionals with their research, information and...
This article was originally published on 3 Geeks and a Law Blog . Republished with permission.
By Greg Lambert & Marlene Gebauer | Geek In Review
This week we are joined by LexisNexis’...
When kindness and charity are needed, LexisNexis employees are there to help. For many years, the LexisNexis Cares program has partnered with charities around the United States and beyond to give back...
At LexisNexis Legal & Professional, we have been committed to the mission of advancing the Rule of Law for many years. That's because our 10,500 people can see the bright line between strengthening...
For Marva Woods, Paralegal Program Manager, dedication, resilience, and making a difference are themes of her career.
Marva has been a dedicated LexisNexis team member since 1999. For several years,...
You may have heard some rumblings about customer support hours in the news lately. At LexisNexis, we’re committed to providing flexible support options for all our users. So many of you are adapting to new virtual work environments and integrating your work and home lives. We realize there is no ‘standard’ workday and that’s why we provide 24/7 support for our services. The LexisNexis Customer Support organization is composed of highly qualified individuals who each average more than a decade of experience helping users find the answers they need.
We continue to offer 24/7 in-depth research assistance for our legal, news, and business content. Our team of trained legal and business professionals include JDs, bar-admitted attorneys, and representatives with MBAs and other advanced degrees. As a LexisNexis subscriber, you have 24/7 access to our experienced team of Legal Researchers – more than a third of whom have greater than two decades of experience assisting our customers with legal research!
Here’s what some of our customers said recently about their experiences with LexisNexis when they need help:
So, if you need help with your research or any other aspect of one of our products, reach out! Whatever you need, we’ve got you covered:
o Product usability and feature support
o Product access and ID/PW support
o Billing and invoice support
o Technical Support services
Our commitment to you
Not only are we focused on being here whenever you need us, we’re committed to constantly improving the customer experience to help lawyers win cases, manage your work more efficiently and serve your own clients better. As part of this commitment, we’re investing in state-of-the-art technology across our Customer Success team and using agile methodologies to modernize your support experience. Watch LexisNexis.com for enhancements coming in 2022 offering increased flexibility and personalization for your digital customer journey!