Chasing Innovation: Chao-Ning Cheng's learning roadmap to success in the AI era

In the dynamic world of tech innovation, finding the right balance between structure and freedom is essential for fostering creativity and driving success. For Chao-Ning Cheng, a UX designer at LexisNexis, this equilibrium isn't just a concept—it's a lived reality that is shaping his career and outlook on work.

Cheng transitioned into a career in UX in 2019 and held two designer positions prior to pursuing a master's degree in the UK in 2021, before embarking on his journey with LexisNexis’ London team in 2022. From the moment he joined us, Cheng was immersed in an environment where collaboration and empowerment weren't just ideals but driving forces behind innovation.

"At LexisNexis team members are from different places around the world, and everyone respects culture and backgrounds," Cheng highlights, emphasizing the inclusive nature of the team and the value placed on diverse perspectives.

As a newcomer, Cheng was initially guided by more experienced designers, and through dedication and training, he soon assumed responsibility for his own portfolio. From the get-go, Cheng also recognized the critical importance of cross-functional collaboration and the seamless integration of evolving technologies for our teams, particularly those centered around AI. This insight spurred him to register for the LexisNexis Digital Accessibility (DA) Yellow Belt, Six Sigma principles Program, in 2023 and eventually being the first employee to get certified on this program. With his DA Yellow Belt Certification in hands, Cheng proudly highlights that “this training gave me the knowledge I needed to embed accessibility into my design. It taught me and helped me to better understand customers with a disability.”

At LexisNexis, training and knowledge translate into a robust culture that is strongly encouraging teams across to globe to continually learn, and innovate, while actively embracing flexibility to try new things.

To team members like Cheng, this emphasis on innovation and improvement serves as a catalyst, propelling them to constantly seek to refine and enhance their skill sets. Our technology teams’ commitment to growth not only broadens our perspectives but also ignites their desire to learn and use creativity, resulting in the delivery of impactful results that drive product innovation, and career advancement in the exciting new territory of generative AI.

"Although I have been with LexisNexis for a little less than 2 years, our organization has undergone significant changes in goals and strategies during this time. These dynamic circumstances have provided me with invaluable opportunities to develop my collaboration skills and adaptability as a key member of the team." shares Cheng.

Reflecting on how this and other trainings have positively impacted him, Cheng shares, "I look forward to continuing to expand my knowledge through additional valuable resources. These trainings reinforce my confidence in my qualifications as a UX designer and my commitment to creating inclusive experiences for all users."

Beyond technical proficiency, Cheng's professional journey at LexisNexis has also fostered personal growth and confidence. He attributes much of his development to the supportive culture cultivated at the company, where mistakes are viewed as learning opportunities rather than setbacks. Cheng's manager has played a pivotal role in his journey, encouraging his creativity, and providing unwavering support along the way.

As Cheng continues to thrive and grow in his position, he embodies the endless possibilities for personal and professional development fostered within our culture of continual learning that offers teams members the opportunity to build their own path to success. His journey at LexisNexis demonstrates the power of seizing opportunities and welcoming innovations with confidence and initiative.

Cheng's parting advice for those aspiring to join our mission of shaping a more just world resonates deeply with his own experience: "Embrace your capabilities boldly and take the lead with courage."

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LexisNexis training and education programs include the following and more:

• Technology Bootcamps – Intensive training on new software, coding languages, platforms, and other technology skills that keep employees up to date with new technologies
• Generative AI Learning Hub – go-to destination for discovering and embarking on curated learning content and pathways specifically for those interested in GenAI with curated online courses and materials, and a schedule of events.
• Leadership Academies – Immersive programs ranging from one day to six months that develop managerial skills like strategic thinking, leading change, and coaching team members.
• Sales Enablement – Courses that provide customer-facing teams with value messaging, objection handling, storytelling, and other skills to boost their success.
• Wellness Seminars – Lunch-and-learns that promote physical and mental health through nutrition, stress management, fitness, and more.
• DE&I Series – Ongoing courses that build cultural awareness, inclusion, and belonging within the organization.
• Self-learning opportunities – Access to multiple training sources for technical and behavioral content on Percipio, Workday Learning and Udemy
• Women in Technology (WiT) mentoring program - designed to further strengthen female talent in technology within the company. 
• Tuition Reimbursement – All full and part-time benefits-eligible employees (those working 20 hours or more a week) can also participate in the tuition reimbursement program to further their education. Tuition reimbursement values varies per country.  

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