Receive Full Report LexisNexis® New Zealand | 2023 Legal Insights

LexisNexis New Zealand conducted extensive research on the changes that Legal Industry experienced over the last 7 years. These insights include but are not limited to what legal clients want, expect, and receive in terms of legal services. This detailed research helped LexisNexis understand the perception of legal professionals in the industry, service level expectations, the factors that influence the decisions and considerations in engaging legal services, and the importance of innovation in legal services client engagement.

• Service satisfaction summary
  How well did your legal service meets the expectations of clients? How satisfied were your clients with the legal services provided by you or your legal firm?
• Pricing your legal services
  How fair is your pricing structure from your client’s perspective? Do you think your pricing is clearly explained to your customers before your work starts on their case?
• Attributes your clients use to describe you
  Which three words would your clients use to describe you / your legal firm in general? Is it knowledgeable or arrogant? Trustworthy or intimidating?
• Conventional vs Progressive
  Do your clients see you as being progressive and forward-thinking, or more traditional and conventional?
• Legal Industry vs Other Industries
  How does the service you provided to your clients compare to the service level they have received from other industries (ex: utility companies, real estate agents, etc.)?

Get instant access to all six whitepaper reports in one file now. It is a valuable resource for your law firm in 2024 to refer to in order to improve your client engagement and be exceptional in delivering your services.

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