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  • Re: TM 11.1 and Blackberry Desktop Software

    Linda, This is generally the result of a corrupted Internet Explorer link in TM. The newer versions of BB Desktop Manager require an internet connection to function so when you launch the desktop manager it actually accesses the internet. Try resetting the IE linK under the workstation level setup in TM and see if that fixes it. Hope this helps,
    Posted to Time Matters (Forum) by Michael Susskind on Tue, Jul 31 2012
  • Re: Can't Automatically Retrieve New Emails

    You may need to go into the inbox to start the every 5 minutes check. After you have opened TM, do you then open the Inbox and check your mail? If not, try that to see if it will then do the check automatically. Also check to see if the setting to "Check Only When Personal Inbox is Open" is checked.
    Posted to Time Matters (Forum) by Michael Susskind on Wed, Jul 18 2012
  • Re: TM move to other server not working (TM8 W2k3 SQL2000ENT)

    I thought it would be informative to update this thread. I went on-site and was able to compare the settings for their tm8user with another of my client's (they have an older server and multiple versions of TM still in SQL). I removed all check boxes that did not match up. I believe the one that was directly causing the problem was "sysadmin"
    Posted to Time Matters (Forum) by Michael Susskind on Fri, Apr 6 2012

    Let me add my comments to Caren's. In the past we also set up some clients using NAS devices instead of "real" servers. We also found performance to be slower that in a peer to peer network. Other items of note......When you install TM from a workstation to a NAS device the local install is actually placed on the NAS unit so when you run
    Posted to Time Matters (Forum) by Michael Susskind on Thu, Jun 25 2009
  • Re: Messenger Problem

    Steve, Some things to look for on that one workstation...... Any desktop searches such as Google desktop, Windows search, etc.....Try temporarily removing them. Any third party Macro programs. I have also seen iTunes cause problems on occassion. Any anti-malware programs such as ThreatFire on occassion can cause a problem. It might be helpful if you
    Posted to Time Matters (Forum) by Michael Susskind on Fri, Mar 6 2009
  • Re: Outlook contacts synch vs Windows Mobile contacts synch

    Kurt, Not sure if you tried this or not but I found that I had to actually move the existing Outlook contacts to a newly created Outlook folder so the original sync folder was now empty to avoid the duplicate issue. Once both sides were clear I recreated the TM to Outlook sync from scratch (new sync folder as well) to avoid any issues.
    Posted to Time Matters (Forum) by Michael Susskind on Mon, Dec 1 2008
  • Re: Changing TM 9 Pro database location

    Steve, Sorry I didn't catch your initial post earlier. When NAS devices first came out it seemed like a great idea to put the TM database there. Our experience with several clients was similar to yours. Even though the network cards are gigabit rated they rarely produce the consistent throughput needed by a database program. And the proprietary
    Posted to Time Matters (Forum) by Michael Susskind on Thu, Jul 10 2008
  • Re: TM 8 Problem Opening

    Michael, Follow Caren's suggestions on trying to isolate the exact record type that may be causing the problem. I had a Firm where one user was also experiencing a similar problem and by trial and error I was able to detemine that the ToDo records were causing the problem. I then found a corrupted ToDo record and when removed the problem stopped
    Posted to Time Matters (Forum) by Michael Susskind on Sat, Apr 12 2008
  • Re: 52 Error Opening File

    Things to check regarding the 52 error: Email retrieval: Make sure it is set to a resonable time interval, 5 min or longer. I found one client had reset all of their office to 1 minute and it used up way to much computer resources when mixed in with everything else. User clicking: At another office, the person that got this error the most was impatient
    Posted to Time Matters (Forum) by Michael Susskind on Tue, Mar 11 2008
  • Re: Add'l question re Blackberry sync in TMW9E

    Here are a few suggestions: Go into TM 8 and make sure to clear the BlackBerry setup from 8. Then uninstall the TM 8 applications from the BlackBerry device. Once it is all clear, set up the Blackberry fresh in TM 9. I don't think not having a "\4" folder will affect the setup. Make sure it is the TM9 applications that are on the Blackberry
    Posted to Time Matters (Forum) by Michael Susskind on Tue, Oct 30 2007
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