Firm Manager AKA Client Center - hoelscda


Firm Manager AKA Client Center

Mar 27, 2013 08:42 PM by
Denise Hoelscher
Denise Hoelscher
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If your Law Firms web site is hosted by LexisNexis/Martindale Hubbell you already have this product and you might not even know it.

Why would I want to use the Client Center feature?

There are several benefits to using Client Center.  First, it is a secure way to share information with your clients online, protecting the attorney/client privilege.   E-mail can be hacked or sent to the wrong recipient.  You don’t have to worry about that with Client Center, as it was built specifically for the legal profession.

Second, you can use Client Center as a competitive advantage for your firm.   You can provide your clients with online, realtime insight as to what is happening in their case, even when they can’t reach you.  

Many consumers today are coming to expect online service – such as online banking.   However, not all law firms offer this type of service.    This can be a key differentiator as to why someone may choose your firm over others to represent them.

What is Firm Manager and why do I need it for Client Center?

Firm Manager is an online case and matter management tool for your law practice.    You can use it to manage your cases.    You need Firm Manager to “send” select information to the Client Center for sharing.  It also contains the Client Center administrative tools you need to give your clients usernames and passwords.

You get one complimentary user license of Firm Manager as part of your website package.   For more information about Firm Manager, you can visit: www.myfirmmanager.com.

How do I get Firm Manager and Client Center set up?  I don’t have a lot of time to do so.

It is very easy to get Client Center set-up.  Visit our Client Center Resources page.  This tells you how to set up Client Center and share select information with your clients.    It includes various learning options such as short video tutorials, in addition to realtime chat and phone support with our support team.

There should be a link to the Client Resources page in the e-mail you receive with your username and password.  You can also go to it directly at: www.clientcenterresources.com. Or by calling 800 526-4902

How secure is Client Center?

Very.   LexisNexis Firm Manager raises the bar with risk-mitigating security measures and certifications including:

Encrypting all traffic between your systems and the on-line application/systems

Protecting attorney client confidentiality by encrypting your confidential data

Regular testing by third parties (and internal auditors) for vulnerabilities and potential security concerns

Maintaining a number of market leading information security and privacy certifications including Systrust, Trustwave and TrustE

HIPAA/HiTech review and certification

24x7 monitoring of the environment against intrusion or compromise

Compliance with Statement on Auditing Standards (SAS) No. 70 (also commonly referred to as a "SAS 70 Audit")



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