State Department Visa/Passport Computer Crash Update: July 31, 2014

State Department Visa/Passport Computer Crash Update: July 31, 2014

Information Regarding Ongoing Consular Consolidated Database (CCD) Performance Issues and Steps Taken

"The Consular Consolidated Database (CCD) is still performing below its normal operational capacity. However, to give you an idea of the progress we have made, from the start of the operational issues on July 20 through July 28, we issued more than 220,000 nonimmigrant visas globally. Based on our average production figures, we would have anticipated issuing closer to 425,000 nonimmigrant visas in that time period, indicating we have been able to print nonimmigrant visas for about half of all approved travelers.

It will take some weeks before we are back to normal turnaround times on issued visas.

We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases. We are printing visas for these cases with very few delays.

Nearly all passports are being issued within our customer service standards, despite the system problems. We are issuing passports for emergency travel without delay.

Frequently Asked Questions ..."