Client Value

Quickly advise clients
    • 14 Dec 2018

    Creating Client Value: 15 Best Practices for Client Feedback Surveys

    We all know client feedback surveys can offer valuable information. If you’ve been holding off—perhaps because you don’t want to bother your clients—don’t. The good news is that more than 70 percent of Fortune 500® GCs understand that such surveys are “important” or even “critical” to good lawyer-client relationships, according to a recent Altman Weil Pensa survey ...
    • 6 Dec 2018

    Five Tips to Help Solo Practitioners Retain Clients

    Retaining clients and customers represents a challenge for companies in all corners of the business world. On the other hand, attracting new prospects to add to a company’s portfolio or replace lost business usually consumes a more significant investment of time and money than retaining current ones. For solo practitioners, client retention often takes on even greater importance. If you’re relying on a handful ...
    • 19 Nov 2018

    Five Unexpected Ways to Deliver Client Value

    If you are doing great legal work for your clients, take a bow. That’s an achievement to celebrate. At the same time, in a competitive legal landscape, it may no longer be enough. Many clients consider excellent work a floor. The absolute minimum expectation. The way firms can set themselves apart and grow is by consistently adding value to their clients’ businesses. At this point, it’s a well-understood ...
    • 17 Sep 2018

    Five Reasons to Keep Up Your Pro Bono Work

    The American Bar Association’s rules of professional conduct state that “a lawyer should aspire to render at least 50 hours of pro bono public legal services per year.” When you’re measured by billable hours, offering your services for free—or even at a substantial discount—may not seem to make business sense. In reality, though, pro bono work remains popular in the legal industry ...
    • 20 Aug 2018

    The Right Kind of Networking for Lawyers

    By Matt Starosciak You can waste an incredible amount of time networking with the wrong people, at the wrong place, at the wrong time, and for the wrong reasons. I recently had a 7-year associate at a client firm ask me for advice about networking. He recognizes that all the work he currently does is generated by the reputation of the firm’s 70-year-old founding partner. Unless he starts producing his own business ...
    • 25 Jun 2018

    Quick Tips for the First Meeting with a Prospective Client

    Resist the urge to start working the case right away. By Matt Starosciak , The way an attorney views an initial consultation is often very different than the way a prospective client does. And the latter is much more important. A short story will illustrate this critical point. Karen, a former client of my consulting firm, is a very skilled, big-city criminal defense attorney who has ...