Client Value

Quickly advise clients
    • 16 May 2019

    How a Virtual Receptionist Can Be Your Law Firm's Secret Weapon for Exceptional Client Service

    Many solo and small law firms view virtual receptionist services as administrative tools to help their attorneys and staff be more productive (and billable) by not having to answer their phones each time they ring. But virtual receptionists can be much more than just outsourced phone answerers. They can also be a law firm’s valuable secret weapon for providing exceptional client service. A VIRTUAL RECEPTIONIST ...
    • 23 Apr 2019

    How to Maximize the Quality (Not Quantity) of Client Communications

    Conventional wisdom holds that the more communications that flow between a lawyer and her client, the better. And for the most part, that wisdom is sound. The more clients communicate about the facts behind a given deal or a piece of litigation, for instance, the more informed their lawyers’ strategies will be. Even outside of active engagements, communications between lawyer and client are generally beneficial ...
    • 16 Apr 2019

    Five Factors Impacting Real Estate in 2019

    While many micro-level factors often have a significant effect on the local real estate market (school districts, regional infrastructure, etc.), it’s important to widen the lens from time to time and look at some of the larger, macro-level drivers influencing the real estate industry. Here are five important trends to look at in 2019. 1) THE ECONOMY The economy is about as macro as it gets when you think about ...
    • 4 Apr 2019

    Eminent Domain and Border Walls

    Beyond the political, social and environmental issues confronting President Trump’s proposed wall along the U.S.-Mexico border, there is a significant real estate challenge to consider. After all, portions of the physical wall will be built on private U.S. citizen property. Enter Eminent Domain Eminent domain is a power that’s been around for centuries in various countries. In simple terms, eminent domain ...
    • 12 Mar 2019

    The “Baseball Rule” and Its Effect on Personal Injury Claims

    Any true sports fan will tell you that being in the stadium is far better than watching the action on TV. But a trip to the ballpark does carry some hazards - and we're not talking about triple-decker jalapeno nacho plates. If you're a personal injury lawyer, you've probably heard about the so-called "baseball rule." The baseball rule is a maxim that can release stadium owners, teams, players ...
    • 6 Mar 2019

    Legal Analytics: Eight Terms You Should Know

    If you remember the days of cassette tapes, floppy disks and flip phones, then we don't need to tell you how quickly technology is moving lately. Now it seems we're running headlong into the era of artificial intelligence. Yes, smart computers capable of learning and adapting to solve complex problems. We're not quite to HAL yet, but it seems technology is heading there. And with these new technologies ...
    • 19 Feb 2019

    Judge Slams Excessive Legal Fees, Endorses Use of AI in Legal Practice

    We here at LexisNexis have not been subtle about our views on the impact we believe artificial intelligence is having—and will continue to have—on the practice of law. We’ve told you how AI is evolving the practice of small law . And we recently discussed how AI can help small law firms level the discovery playing field . While we believe—humbly of course—that we are an authoritative source ...
    • 15 Feb 2019

    Client Value: New Year's Resolutions

    If you are a regular at your local gym, you may have been annoyed on New Year’s Day when your workout sanctuary was suddenly filled with gung-ho exercisers determined to meet their 2019 fitness goals. With physical fitness being one of the most popular new year’s resolutions, this comes as no surprise—but by March, when the newness of resolutions has died down, the gym head count will likely look almost ...
    • 5 Feb 2019

    Four Things Solo Practitioners and Small Law Firm Attorneys Need to Consider when Deciding Whether to Join a Law Firm Network

    The power of the almighty attorney referral shows no signs of letting up anytime soon. Even with the rise of digital marketing in the legal profession, referrals remain the most frequent source of new business for attorneys . Because referrals are so important, it is common practice for attorneys to create informal "referral networks" by connecting with other attorneys and business professionals with complementary ...
    • 11 Jan 2019

    The Benefits of Being an Empathetic Lawyer

    The idea of being an empathetic lawyer, or at least the idea that a lawyer should show empathy when he or she is practicing law, is not exactly a new idea. The idea of the empathetic lawyer has gained prominence over the last decade as the legal industry has taken a more introspective view of how lawyers should operate, the priorities they should have and what constitutes client value. In theory, lawyers showing empathy—defined ...
    • 14 Dec 2018

    Creating Client Value: 15 Best Practices for Client Feedback Surveys

    We all know client feedback surveys can offer valuable information. If you’ve been holding off—perhaps because you don’t want to bother your clients—don’t. The good news is that more than 70 percent of Fortune 500® GCs understand that such surveys are “important” or even “critical” to good lawyer-client relationships, according to a recent Altman Weil Pensa survey ...
    • 6 Dec 2018

    Five Tips to Help Solo Practitioners Retain Clients

    Retaining clients and customers represents a challenge for companies in all corners of the business world. On the other hand, attracting new prospects to add to a company’s portfolio or replace lost business usually consumes a more significant investment of time and money than retaining current ones. For solo practitioners, client retention often takes on even greater importance. If you’re relying on a handful ...
    • 19 Nov 2018

    Five Unexpected Ways to Deliver Client Value

    If you are doing great legal work for your clients, take a bow. That’s an achievement to celebrate. At the same time, in a competitive legal landscape, it may no longer be enough. Many clients consider excellent work a floor. The absolute minimum expectation. The way firms can set themselves apart and grow is by consistently adding value to their clients’ businesses. At this point, it’s a well-understood ...
    • 17 Sep 2018

    Five Reasons to Keep Up Your Pro Bono Work

    The American Bar Association’s rules of professional conduct state that “a lawyer should aspire to render at least 50 hours of pro bono public legal services per year.” When you’re measured by billable hours, offering your services for free—or even at a substantial discount—may not seem to make business sense. In reality, though, pro bono work remains popular in the legal industry ...
    • 20 Aug 2018

    The Right Kind of Networking for Lawyers

    By Matt Starosciak You can waste an incredible amount of time networking with the wrong people, at the wrong place, at the wrong time, and for the wrong reasons. I recently had a 7-year associate at a client firm ask me for advice about networking. He recognizes that all the work he currently does is generated by the reputation of the firm’s 70-year-old founding partner. Unless he starts producing his own business ...
    • 27 Jul 2018

    Protecting Reputation in an Online World

    By Jim Wagstaffe of The Wagstaffe Group® We live in a world in which the internet has the potential to amplify defamatory communications unparalleled in human history. Plainly, the World Wide Web vastly expands the reach and impact of online defamation, invasions of privacy, bullying and even revenge porn—all with the very real possibility that such cyber attacks are accessible in perpetuity. Ever increasingly ...
    • 25 Jun 2018

    Quick Tips for the First Meeting with a Prospective Client

    Resist the urge to start working the case right away. By Matt Starosciak , www.thelawyermarketingbook.com The way an attorney views an initial consultation is often very different than the way a prospective client does. And the latter is much more important. A short story will illustrate this critical point. Karen, a former client of my consulting firm, is a very skilled, big-city criminal defense attorney who has ...