Concordance Desktop: Gain better control over your databases and users with the new Admin Console

As administrators of any database, it’s always a struggle to keep an eye on your users and databases. As data continues to grow in the eDiscovery world, so are the responsibilities of those managing that data. More and more, we are seeing an increase in cases being managed by medium to small sized litigation support groups and to some extent we have paraprofessionals, office managers and the like who are assuming these roles.

Which users are accessing which case, how many licenses are available, when are my administrative tasks completed? These are common questions that plague administrators around the clock. All of these questions and more, can be answered with the brand new and powerful Admin Console in Concordance Desktop. Let’s take a deeper dive into how the Admin Console can make your life much easier!

First of all, the Admin Console is used to setup and maintain users, databases, user groups, matters, clients, licenses, connections, scheduled jobs, and server based settings associated with a Concordance Desktop server. It is only available to those with Administrative rights, this will keep anyone that shouldn’t have permissions to make important changes, access to the Admin Console.

The moment you login to the Admin Console, you’ll have the power to monitor the overall status of the server, with statistical information such as current CPU load percentage, amount of memory being used and number of users currently logged on to the server, just to name a few.

In addition, you’ll find the ease and simplicity of the Management tab. In Concordance Desktop, a matter is an essential piece in organizing your case structure and for associating your users to those cases. Not only will you be able to organize all of your Concordance Desktop databases, you’ll be able to simply drag and drop users into a case, setup permissions such as read/write access to fields and the ability to disable those users once they no longer need access. With the new addition of User Groups, you’ll be able to group together sets of reviews to easily give them access to any case, without to need to give access on an individual basis. The Database folder also provides administrators a high level overview of all of their cases with information such as the database name, the size of the database, how many documents are in that case as well as the number of associated images.

How many times have you asked your users to exit a database? How many times have you emailed your users of upcoming backup or pending indexes? In the Admin Console, under the Connections tab, you have the ability to see all Active connections, that’s anyone who is accessing a database in Concordance Desktop. You’ll see their User ID, the Database name that they’re accessing, whether or not they’re Idle or Active in the case as well as the duration. One of the more widely used and key features of the Admin Console is the ability to send a Broadcast. You’ll be able to send a custom message through the Admin Console to any user, further more you’ll have the option to “Kill,” their session. If your reviewers have gone to lunch or have left for the day and you need to free up some licenses or perform maintenance. You’ll be able to select that user from the Connections tab and end their sessions, right then and there. This eliminates the need to have to contact the user, access the server to end their session there, you’ll be able to manage all of that right through the Admin Console.

With options to setup Jobs to Index, Reindex and/or Pack your databases, the new Customize logs feature allows you to easily customize logging options based on priority and preference. Concordance Desktop makes it easy to decipher information either based off of the client/user or the Server. You’ll be able to manager what you want to see such as tagging information, connections, users as well as extended logging options like Unicode files, databases and additional profiles.

We’ve just highlighted some of the powerful functions within the Admin console and that’s just the tip of the iceberg. There is much more that you, as an Administrator can leverage with this powerful tool that will make your life that much easier with Concordance Desktop and the new Admin Console.