LexisNexis Product Performance and High Customer Satisfaction Rates Outperform Competitors

August 16, 2023

Recently validated methodologies give credibility and context to LexisNexis product and service leadership claims


New York, NY — LexisNexis Legal & Professional®, a leading global provider of information and analytics, today announced that PwC, a leading international professional services firm, has independently validated the methodologies LexisNexis uses to compare its performance across the market for legal technology solutions and services. As a result, LexisNexis’ customers and the industry at large can have confidence that its competitive claims, results and comparisons are accurate and trustworthy.

“At LexisNexis, we constantly survey our customers and the market, analyze the findings, and implement their feedback to deliver continuous innovation and improvement in our products, services, training and customer service. Given the highly competitive legal solutions market, it can often be challenging for customers and prospects to know which competitive claims they can rely on to make purchasing decisions,” said Sean Fitzpatrick, CEO, LexisNexis North America, UK and Ireland. “We engaged PwC, one of the most respected global consulting firms, to ensure that the metrics we use to measure our performance and the claims we make about our industry-leading data, content, technology and user preferences are factual and unbiased.”

The existing methodologies LexisNexis uses to collect and analyze data and customer feedback were thoroughly assessed by PwC’s validation framework for their relevance, rigor, independence, and robustness.

With its methodologies independently validated by PwC, LexisNexis customers and prospects can rely on the company’s performance claims and metrics when making critical purchasing decisions for online legal research, practical guidance, analytics and other AI-enhanced legal solutions. For example:

Online Legal Research:

  • Cases & Dockets: LexisNexis has 22% more federal cases and 210 million more dockets than its closest competitor
  • Case Availability: LexisNexis adds new cases faster than its closest competitor 79% of the time
  • Case Law Citations: Shepard’s citations are added to cases within 24-48 hours
  • Search Relevance: LexisNexis’ rigorous blind testing process for case law search relevance has resulted in continuous improvements to its search algorithm
  • Search Speed: Since launching News content, the average search speed for all News queries has improved 40%, with the average response time for long and complex queries now 60% faster 

 Customer Satisfaction & User Preference:

  • Customer Service: LexisNexis has an excellent (80%) overall customer satisfaction rate. Its flagship Lexis+ legal research solution has a 90% satisfaction rate among large law firms and a 92% satisfaction rate among general counsels. Intelligize has a 94% customer satisfaction rate
  • Law Student Preference: Lexis+ is preferred by 29% more law students than its closest competitor, with preference extending across all class levels
  • Product Satisfaction: Lexis+ has a 37.6 Net Promoter Score, representing a +7% year-over-year increase

“Demonstrating industry leadership and distinguishing oneself from competitors often requires organizations to make bold claims about their competitive offerings – most of which are taken with a grain of salt by decision-makers, the media and other stakeholders,” added Sean Fitzpatrick. “Having successfully demonstrated the validity of our methodologies, we’re sending a clear, unequivocal message to the market that the claims we make are objective reflections of our product and service capabilities, and that they deliver on our customers’ needs better than the competition.”

For more information, visit https://law.lexisnexis.com/pwc.


About LexisNexis Legal & Professional
LexisNexis® Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Media Contacts

Dana Greenstein
Director of Communications, North America & UK
LexisNexis Legal & Professional


Eric Sokolsky
Plat4orm PR