Why sorry is the hardest word

I had a very interesting conversation with a colleague yesterday around a workshop he was facilitating for a fairly sizeable group of lawyers. As part of the discussion he asked the question "how many of you have ever been the subject of a client complaint". Our subsequent discussion...

The Joy Of Secs (secondments)

I've been hanging out with a lot of in-house counsel recently, and one thing's clear. They love their secondees. Really love them. Whether it's a GC who is relying on a specialist skill set that he or she can't quite find the budget to recruit, a mid-level corporate counsel...

Excuse me, I think your pricing is broken

I was pleased to read the post on 3 geeks about value billing as this is definitely a topic that needs exploring further, not least because I'm astonished by the number of law firm partners who continually tell me that it's for clients to find a pricing model that works for the firm's...