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Quality assurance will be one of the most important factors in law firm business strategy in the decade of the 2010s. It will have profound effects on law firm profitability by reducing the causes of poor productivity. Law firms that do quality assurance well will also have a powerful competitive advantage over those for whom "quality assurance" is little more than crisis-to-crisis improvisation in response to client complaints.
The current state of quality assurance
As my colleagues in Walker Clark, LLC, and I work with our clients in law firms, we observe six serious deficits in quality assurance.
To read more about these six deficits, visit the Walker Clark Worldview Blog.