FAQs
Browse answers to typical questions about LexisNexis® University fundamentals, Website features, registration, how to cancel a class, access documents, launch Just in Time or Anytime Training, and more.
QUESTION: What is LexisNexis® University?
Answer: LexisNexis® University is an online university community that provides a central location for accessing training for your LexisNexis® products. Built on a university theme, you can track the classes for which you are registered through My Classes, track your training history through My Transcript, and view upcoming training opportunities by browsing Current Schedule. LexisNexis® University is your central resource for training options.
QUESTION: How do I create a LexisNexis® University User Account?
Answer: If you do not have a LexisNexis® University User Account you can create one via the Product Sign-in menu under "Create University Account"...
How to create a LexisNexis® University User Account
QUESTION: What is Single Sign On (SSO) from LexisNexis® online service platforms: Lexis®, Lexis+™ etc. and how does it benefit access into LexisNexis® University.
Answer: The purpose for this setup is so that the user can utilize the online Lexis® service platform Product ID to sign-in to both the online service platform and into LexisNexis® University.
Signing in from LexisNexis® University
Signing in from online service platform
Note: A LexisNexis® University User Account must be created no matter which sign-in method you decided to use: with a LexisNexis® University User Account OR with using your online service Product ID. The key for Single Sign On (SSO) to work in LexisNexis® University is that each of those accounts email addresses match within EACH account. The benefit of the online service Product ID method of sign-in is that once it is setup within LexisNexis® University User Account...you can sign-in via online service platforms: Lexis, Lexis+ etc. OR via LexisNexis® University with the online service platform Product ID.
Note: If you see this message in LexisNexis® University...
"Your Single Sign On (SSO) into LexisNexis® University could not happen:" this means:
1) You do not have a LexisNexis® University User Account setup. You can create one via the PRODUCT SIGN-IN menu at the top of the page, Create University Account...
OR
2) The email addresses for both LexisNexis® University User Account AND the Product ID do not match.
Where to find your Product ID email address...
1) From the online service platform: Lexis, Lexis+ etc. Sign In with your Product ID...
2) Under the top menu; More; Sign-In Profile...You will find the Email address...
Where to find your LexisNexis® University User Account email address...
1) From the PRODUCT SIGN-IN menu at the top of page, Sign-in to LexisNexis® University...
2) Once you are logged in...you can click on: YOUR ACCOUNT menu at the top of the page; EDIT YOUR PROFILE; look under the Login Information...You will find the Email address...
QUESTION: What is the importance of setting up My Profile
Answer: By creating My Profile, you are able to track your learning progress and receive group entitlements to special pricing discounts and courses.
QUESTION: What is your cancellation policy
Answer: Our cancellation policy varies with each type of learning. Details are below. For all virtual and classroom sessions LexisNexis reserves the right to cancel any session if a minimum headcount isn’t reached.
CLASSROOM TRAINING
Class dates are confirmed seven (7) days from the scheduled start date. If minimum attendee requirements are not met for the class, it is subject to cancellation, so please make travel arrangements accordingly. LexisNexis® is not responsible for travel arrangements or travel fees incurred due to class cancellation.
Cancellations received at least seven (7) business days prior to the event will receive a full refund. No refunds will be issued for cancellations or ‘No Shows’* received (7) business days or less before the start of class. If requested, you will be placed in the next available class as a one-time courtesy.
To cancel a class:
- Log in to LexisNexis® University: https://www.lexisnexis.com/university
- Select the My Classes page
- Select the course to cancel
- Select the Cancel button associated with the course
- You will receive an email confirmation affirming the cancellation
Note: In the event LexisNexis needs to reschedule or cancel a classroom session, our students will be notified seven days prior to the classroom event. If the class is cancelled LexisNexis will refund the entire registration fee to you. Book your travel and lodging accordingly as LexisNexis will not be responsible to refunding any charges incurred other than class registration.
Email: lntraining@lexisnexis.com or call 800-227-9597, ext. 1252111, with any questions.
VIRTUAL TRAINING
Cancellation requests for Virtual sessions must be received no later than two (2) business days prior to the scheduled class date.
Cancellations received at least two (2) business days prior to the event will receive a full refund. No refunds will be issued for cancellations or ‘No Shows’* received (2) business days or less before the start of class. If requested, you will be placed in the next available class as a one-time courtesy.
To cancel a class:
You will receive an email confirmation affirming the cancellation.
Email: lntraining@lexisnexis.com or call 800-227-9597, ext. 1252111, with any questions.
ONDEMAND
If the OnDemand session was paid for and confirmed, LexisNexis will not refund any portion of the registration cost.
Email: lntraining@lexisnexis.com or call 800-227-9597, ext. 1252111, with any questions.
SCHEDULE A PRIVATE SESSION
Private Sessions are scheduled events dealing with time sensitive subjects. Cancellations or rescheduling requests for Private Sessions must be received two (2) business days prior to the scheduled class time.
Cancellations received at least two (2) business days prior to the event will receive a full refund. No refunds will be issued for cancellations or ‘No Shows’* received (2) business days or less before the start of class. If requested, you will be placed in the next available class as a one-time courtesy.
To cancel a class:
- Log in to LexisNexis® University: https://www.lexisnexis.com/university/
- Select the My Classes page
- Select the course to cancel
- Select the Cancel button associated with the course
- You will receive an e-mail confirmation affirming the cancellation
Email: lntraining@lexisnexis.com or call 800-227-9597, ext. 1252111, with any questions.
*A "No-Show" is a person who has made a reservation, booking, or appointment but neither keeps nor cancels it prior the start of class.
QUESTION: What is the Online Licensing Agreement?
Answer: When you purchase eLearning and eConsulting (online) training from LexisNexis® University, you are purchasing ONE viewing license. This includes one Internet connection and one phone line connection for teleconferencing. If multiple people are attending from one location, you will be required to pay full registration fees for each attendee. Exceptions to this policy pertain to site purchase licensing which is outlined below.
Please read the full disclaimer below for online training: U.S. Copyright Law protects the program you are attending. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate (site license) must have been previously negotiated with LexisNexis®. LexisNexis® reserves the right, at its discretion, to cancel or interrupt access to a Web-based training class without notice, or to invoice and collect the group rate payment for the class from the single registrant if this requirement has been violated. Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. Contact lntraining@lexisnexis.com with questions regarding this policy.
QUESTION: How do I register for a course?
Answer: Help Guide - To register for a LexisNexis® University training course, select the Current Schedule menu option. Locate the class you would like to purchase and click on the "Add to Cart" button. Proceed to the Payment Information page and enter the applicable information. After you have registered, you will receive an email from LexisNexis® Practice Management Training confirming your registration. Should you not receive the email confirmation within one (1) business day, please check your spam filter. If you need assistance with your registration, please email lntraining@lexisnexis.com or call 800-227-9597, ext. 1252111.
Note: The payment will show up as Matthew Bender on your credit card statement.
QUESTION: How do I join an online session?
Answer: Approximately 10 minutes prior to the start time of your class, you should Login to LexisNexis® University with your Username and Password. Once you are logged in, click on the My Classes link on the left Navigator pane. On the My Classes page, locate the online course you are attending and click on the Join button. You will then be directly connected to the WebEx session in which your online course will be hosted. Additionally, you will need to call the specified phone number and conference code given to you in your confirmation email to connect via telephone with your instructor and other users attending the course.
QUESTION: How does InterAction virtual training work?
Answer: Each student will receive an email with Internet hyperlinks and custom instructions. For more detailed information click here.
QUESTION: How do I download course materials?
Answer: Login to LexisNexis® University with your Username and Password. Once you are logged in, click on the My Classes link at the top of the page. On the My Classes page, locate your class within Upcoming Classes or Completed Classes. On the bottom area of each class are menu options which include a Documents link.. Please note: All documentation is available only in PDF format. You may download a free PDF document reader from www.adobe.com/. If your class has already taken place, you may still download the documents by accessing My Transcript, locate the class, and click the icon in the Document column.
QUESTION: How do I access the OnDemand Training modules?
Unlimited access to OnDemand Training via LexisNexis® University is now available for all Annual Maintenance Plan (AMP) customers. Many states accept this type of training for CLE credit. For additional information, click here.
- OnDemand, highly interactive training that is available 24/7.
- It is a great way to train new staff or for you to learn the basics at your own pace and at your convenience.
- With Anytime Training as part of your AMP subscription, not only is your support guaranteed, it's now easier than ever for you to take full advantage of your business-critical practice management software.
- Many states now accept self-study for CLE credit. Click here to see if your state bar association is one of them.
How to access OnDemand Training: Help Guide
1. Users with valid PCLaw® and/or Time Matters® AMP must enter correct 7- or 10-digit customer number in Customer/Account # field on My Profile page. If account number is entered incorrectly, user will see full price of Anytime Training. Also, choose the appropriate group (like CICs, LNTPA, etc.) under My Profile. If none, choose N/A.
2. Depending on the type of AMP a user has, the Anytime Training Basic Series for that product will display as $0.00, and the user may register for it and access it free anytime during the AMP subscription period.*
3. User accessibility runs concurrently with the AMP. For example, if the AMP started June 1, 20013, and ends June 1, 2014, then the accessibility to Anytime Training is cancelled on the date the AMP ends.
4. Once user has registered for Anytime Training, it is automatically confirmed and may be accessed immediately. There is no waiting period unless the user has just created a profile. If that is the case, it may take up to 1 hour to see the cost of Anytime Training reduce to zero. The user should log out and back in later to register for Anytime Training at no cost. If the user input a promo code, it may take up to 24 business hours for the class to change from Waiting to be Confirmed to Confirmed. At that point, Anytime Training may be accessed under My Classes. High speed Internet access and headphones or speakers are required.
5. To start the course: Login to LexisNexis® University with your Username and Password. Once you are logged in, click My Classes. Locate the Anytime course for which you registered. Check status to be sure it has been confirmed. If so, you will see the Launch button. Click Launch, and you will be directly connected to the Anytime Training course. Choose a screen resolution, either 1024 x 768 or 800 x 600 by clicking Launch under your choice. The module will take about 30 seconds to load.
6. To end the course and come back later: Locate the X on the lower right corner of the viewing screen and click it. When you come back next time, repeat the steps in #5 above.
7. For assistance with any functions on LexisNexis® University, click Help on the upper-right of the Home page.
(*Access to free Anytime Training applies to customers with a current AMP and is available for length of the AMP subscription period only and/or extended upon AMP renewal.)
QUESTION: Will Webex work with Macintosh OS or Apple iOS?
Answer: there is support for certain versions of OS and iOS. Please refer to these links from Webex.
Common Questions Regarding MAC and Webex Compatibility
Cisco WebEx Mobile App for iPhone, iPad and Apple Watch
More info on OS and Browser support
QUESTION: Webex and browser support
Answer: there is support for certain versions. Please refer to these links from Webex. (Also, we suggest that you install Chrome.)
Common Questions Regarding Browser and Webex Compatibility
More info on OS and Browser support
Note: Safari may not select the Plugin. Please check to see if the WebEx64 General Plug-in is selected (When browser is open...Look at the top left, by the Apple: Safari, Preferences; Website; Plug-ins). If it is not, check it and JOIN the webinar. It may ask you to "Trust" the LexisNexis domain. Click "Trust".
From here it should take you to the webinar.