InterAction+™
Blogs
InterAction Announces Next-Generation CRM Platform for Legal Professionals
LexisNexis launches InterAction+ AI, a cloud-based legal CRM with Protégé AI assistant and AI-driven Relationship Score for smarter client development.
READ MOREInterAction+ AI Redefines Legal CRM with Embedded AI and Relationship Intelligence
InterAction+ AI is the next-generation, cloud-native legal CRM from LexisNexis, featuring embedded LexisNexis Protégé and AI-driven Relationship Score to help law firms strengthen client relationships, track opportunities, and drive strategic growth.
READ MORENetworking Redefined: How Small Law Firms Build Strategic Client Relationships
Learn how small law firms use relationship intelligence and legal CRM tools like InterAction to build strategic networks and compete with Big Law.
READ MOREMaximizing Every Relationship: How Small Law Firms Can Compete with Big Law Client Intelligence
Discover how small law firms can compete with Big Law using advanced relationship intelligence. Learn how InterAction’s legal CRM centralizes client data, enhances proactive business development, and unlocks hidden opportunities—all tailored for boutique practices. Maximize your relationships and drive growth today.
READ MOREFrom Billable Hours to Business Growth: Building a Winning BD Strategy for Your Law Firm
Discover how to build a successful business development team in your law firm. From structuring the team to developing growth strategies, this guide covers essential steps to boost client engagement, improve lead generation, and support long-term firm growth.
READ MORELexisNexis InterAction+ Employee Spotlight Series: Get to Know Sales Manager Igor Nikitin
Discover how InterAction transforms legal client engagement with innovative technology and passionate changemakers. Meet Igor Nikitin and discover how our community enables law firms to foster stronger relationships and drive measurable growth.
READ MOREBridging Generations in Law Firms: How InterAction+ Helps Teams Compete, Collaborate, and Grow
Discover how InterAction+ unifies multigenerational legal teams with tailored CRM solutions. Learn how our platform fosters collaboration, supports diverse workflows, and empowers law firms to manage client relationships and drive business growth across generations.
READ MORELaw Firm Myth: Why Spreadsheets and Outlook Contacts Are Not Enough for Law Firms
Discover how InterAction+ helps law firms turn relationship data into growth with CRM tools, client insights, and Key Client Radar for smarter BD.
READ MOREDebunking Free Trials of CRMs: Why InterAction's Comprehensive Support Ensures Success
Discover why InterAction's comprehensive CRM support and tailored onboarding deliver transformative results for law firms. Learn how our full-service approach empowers sustained user adoption, enhanced client relationships, and enduring growth—far surpassing the limitations of free CRM trials.
READ MOREWhy InterAction Remains the Gold Standard in Legal CRM for Marketing & BD
Unlock the full potential of your law firm's client relationships with InterAction, a scalable CRM designed to work within your firm's ecosystem. Discover how InterAction turns client data into strategic insights, bolsters marketing effectiveness, enhances business development, and gives your firm a competitive edge in today's evolving legal landscape.
READ MORENew Tool for Law Firm Marketing Teams to Transform Insights into Growth Opportunities
Discover how InterAction+ and its Key Client Radar feature transform client insights into business growth opportunities for law firms. Explore effective strategies for personalized marketing and streamlined intelligence, and learn how to turn scattered data into strategic advantages that enhance client relationships and drive measurable success.
READ MOREHow InterAction+ Hybrid Cloud Eases Law Firm Migration from On-Premises to Cloud-Based CRM Platform
InterAction+ Hybrid Cloud empowers law firms to modernize CRM systems without compromising security or control. Learn how this hybrid solution streamlines migration from on-premises to cloud-based CRM through seamless Microsoft 365 integration, advanced mobility, and end-to-end support. Ideal for firms seeking flexible, compliant cloud transformation.
READ MOREEmpowering Law Firms: Transforming Raw Data into Strategic Intelligence
Discover how data-driven decision-making can transform your law firm into a market leader. Learn the benefits of data analytics for enhanced client services, operational efficiency, and strategic business development. Explore the steps to implement a data strategy with legal-specific CRM solutions like LexisNexis InterAction. Unlock growth opportunities and navigate challenges by turning raw data into actionable intelligence.
READ MOREFuture-Proofing Law Firm Success: Navigating Modern CRM Challenges with InterAction+
Future-proof your law firm’s growth with a CRM built for automation, relationship intelligence, and data-driven business development.
READ MORE10 Things to Audit in Your CRM Before Year-End
Conduct a comprehensive year-end audit of your legal-specific CRM with our essential checklist. Discover how to improve data accuracy, integration, security, customisation, and more with InterAction, designed to future-proof your law firm.
READ MOREUnlocking the Power of Data-Driven Decision-Making in Law Firms
Discover why Q2 is the ideal time for law firms to upgrade to InterAction+. Learn how this advanced CRM platform revolutionizes client relationship management, integrates seamlessly into attorney workflows, and provides actionable insights to stay ahead of the competition. Explore the benefits of adopting InterAction+ and make informed technology decisions that drive firm success.
READ MOREUnlock Hidden Revenue - Transform Client Data into Profitable Opportunities
Unleash the power of relationship intelligence with InterAction. Discover how high-performing law firms are transforming client data into actionable insights and uncovering hidden revenue opportunities. Enhance client relationships, identify cross-selling opportunities, and drive law firm growth with data-driven strategies powered by InterAction's advanced CRM capabilities.
READ MOREThe Seasonal Greetings’ Lasting Impressions: How Holiday Cards Drive BizDev
Discover how sending holiday cards can create lasting impressions and boost business development in the legal industry. Learn how a simple seasonal greeting can strengthen client bonds, enhance your firm's brand, and generate new opportunities.
READ MORETransforming Data Overload into Actionable Insights: A Strategic Approach to Law Practice Growth
Discover how a stable yet flexible business development strategy, supported by robust data integration and change management, can transform your legal practice into a high-growth firm. Learn the steps to build a Single Source of Truth and align data strategy with business goals
READ MORENavigating Economic Turbulence: A Guide for Law Firms
Discover comprehensive strategies for law firms to navigate economic turbulence and market disruptions. Learn how to enhance resilience through practice diversification, financial flexibility, technology adoption, and client-focused approaches. Essential reading for law firm professionals seeking to thrive in challenging economic climates.
READ MORECRM Doesn’t Do Business Development… You Do. So don’t you want to show it?
Discover why a CRM is only a tool and not a substitute for business development. Learn how to curate client relationships and drive measurable ROI.
READ MOREHow Can Your Law Practice Maintain a Competitive Edge + a Relentless Pursuit of Efficiency and Productivity?
Discover how LexisNexis InterAction+, a cutting-edge legal CRM solution, empowers law firms to supercharge productivity. With customized features like centralized client intelligence, streamlined matter management, seamless integration, robust security, and compliance adherence, this powerful platform is a game-changer for high-performing firms. Explore why a customized legal CRM is critical for success in the modern legal landscape.
READ MOREAre You Treating Alumni as Ambassadors or Afterthoughts in Your Law Firm?
Turn law firm alumni into powerful ambassadors with CRM integrations. See key benefits of alumni engagement for growth, brand advocacy and ensure your firm leverages your alumni relations strategy.
READ MOREBuilding a High-Impact Business Development Team: A Guide for Law Firms Looking to Drive Growth and Client Retention
Discover how to build a successful business development team in your law firm. From structuring the team to developing growth strategies, this guide covers essential steps to boost client engagement, improve lead generation, and support long-term firm growth.
READ MORENew InterAction+™ Connector for Microsoft® Power Automate® Streamlines Legal Marketing Campaigns
Discover how LexisNexis InterAction+ Connector, powered by Microsoft Power Automate, transforms legal marketing workflows. Automate lead capture, smart list management, and event data synchronization to drive sustainable revenue growth and strengthen client relationships—all while eliminating manual data transfers
Read MoreSummer Is When Smart Law Firms Start Planning for Year-End
Prepare your law firm for the holiday season chaos with strategic end-of-year planning. Discover tips for maintaining data hygiene, managing holiday burnout, and setting actionable goals for a successful new year.
READ MOREThe InterAction+ Partner Network: Extending Value, Enhancing Impact for Law Firms
Discover how the InterAction+ Partner Network empowers law firms to do more with less by connecting their CRM to a curated ecosystem of legal technology solutions. Streamline workflows, enhance client engagement, and drive deeper insights with seamless integrations tailored to your firm's unique needs. Explore the trusted network that future-proofs your technology investment and maximizes your business development strategy.
READ MOREAdapting Legal Marketing for the AI Search Era: A Strategic Guide
Discover how law firms can thrive in the AI search era by adapting legal marketing strategies through Search Everywhere Optimization—focusing on LLMO, GEO, and GAIO for enhanced visibility and authority.
READ MORELaw Firms: Integrate CRM for Marketing & Business Development Workflows
Discover how law firms can align CRM with both marketing and business development workflows to drive adoption, engagement, and long-term growth.
READ MOREHow High-Growth Law Firms Are Accelerating in 2025: 6 Proven Strategies from the Latest Research
Discover how high-growth law firms are accelerating in 2025. Learn six proven strategies from new legal industry research.
READ MOREHow Your Firm Can Automate The Work No One Really Wants to Do by Harnessing Your Firm's Data
Discover how to boost your law firm's productivity by leveraging data and automation. Learn 6 key steps to streamline operations, reduce tedious tasks, and focus on billable work with InterAction+ CRM. Transform your legal practice today.
READ MORESmart Tech Moves That Are Actually Working for Law Firms
Learn how smart legal technology, from CRMs to e-discovery tools, are transforming law firm workflows. Learn about tools like InterAction+, document automation, and practice management software that save time and boost efficiency.
READ MORESecuring Client Data: Essential Features for Legal Software
Protect client data with legal-specific CRM solutions like InterAction+. Discover must-have security features, including encryption, access controls, and audit trails, designed to meet law firms' unique compliance and security needs. Ensure data protection and build stronger client relationships.
READ MOREBoost Your User Engagement with These 5 Key Factors
Boosting adoption of LexisNexis InterAction in your law firm starts with understanding what drives user engagement. Learn how usability, value, support, and integration help legal professionals get the most from their CRM.
READ MORE4 Ways That Expanded Integration Options for InterAction+ Help Drive Law Firm Growth
Discover how law firms can overcome client data management challenges with the expanded integration options of LexisNexis InterAction+ CRM. Learn how centralized data access, smarter campaign targeting, and seamless integrations can enhance relationship intelligence, improve compliance, and drive sustainable growth in a competitive legal market. Request a demo today to see how InterAction+ can transform your firm's business development efforts.
READ MOREStop Overpaying for Underperforming Tech: A CRM Built for Legal, Priced for Value
Learn how legal marketing leaders can optimize their tech budget with InterAction's legal-specific CRM. Learn about the pitfalls of generic CRMs and the advantages of a tailored solution that drives attorney adoption and delivers real value.
READ MOREHarnessing Change in Law Firms: Turning Challenges into Opportunities
Explore the essentials of change management in law firms, focusing on the strategic implementation of CRM systems. Learn how to overcome resistance, engage employees, and ensure sustainable change with effective methods and success factors.
READ MOREThe Strategic Window for Law Firms to Upgrade Their Tech Stack
Discover why Q2 is the ideal time for law firms to upgrade to InterAction+. Learn how this advanced CRM platform revolutionizes client relationship management, integrates seamlessly into attorney workflows, and provides actionable insights to stay ahead of the competition. Explore the benefits of adopting InterAction+ and make informed technology decisions that drive firm success.
READ MOREBeyond CRM: How InterAction+ and Cirrom Revolutionize Legal Data Management
Learn about innovative legal marketing data management integrations law firms can leverage to eliminate errors, improve firm business development, develop optimal solutions, and more.
READ MOREWhy Holiday Card Planning Starts in June—And Why Your CRM Needs to Be Ready First
Discover why June is the perfect time for law firms to plan holiday card campaigns. Learn how implementing InterAction+ CRM in Q2 can optimize your outreach strategy, enhance data integrity, and streamline execution for impactful client connections. Elevate your firm's holiday approach with strategic planning and sophisticated CRM solutions.
READ MORENew Study Finds Cloud Adoption a Strategic Imperative for UK Law Firms in 2025
Discover how to build a successful business development team in your law firm. From structuring the team to developing growth strategies, this guide covers essential steps to boost client engagement, improve lead generation, and support long-term firm growth.
READ MOREDevelopment: Insights from the London InterAction User Forum
Explore the insights from the London InterAction User Forum on the challenges of CRM discipline in business development. Learn about the importance of CRM training, strategy alignment, and collaboration to enhance business outcomes. Discover how data collection and AI integration can transform CRM efforts.
READ MOREMission Possible: Your Top 10 List to Selecting the Perfect Legal CRM for Your Firm
Discover the top 10 features to look for when choosing a legal CRM. Our spy-themed guide helps law firms select the perfect CRM solution to enhance efficiency, client relationships, and overall success. Mission: possible with LexisNexis InterAction+.
READ MOREData Quality: The Unsung Hero to Your Law Firm’s CRM Success
Discover how your law firm can unlock valuable client data to help your firm see unimagined growth and client satisfaction.
READ MOREInterAction+: The Original Legal CRM, Built for Law Firms, by Legal Professionals
InterAction+ is not just another CRM—it is the original legal CRM, purpose-built for law firms by legal professionals. For over 30 years, it has helped firms strengthen client relationships, drive business development, and streamline operations. Discover why InterAction+ remains the trusted choice for law firms worldwide.
READ MOREWhy Putting Off Your Legal Tech Upgrade Could Cost Your Firm More Than You Think
Learn why upgrading to InterAction+ is crucial for law firms aiming to stay competitive. Learn how early adoption can transform firm culture, enhance client relationships, and drive strategic growth in the legal industry.
READ MORELowering Stress and Mitigating Loss in Legal Marketing Through a Growth Mindset
Discover how legal marketers can lower stress and mitigate losses by adopting a growth mindset. Learn strategies to build resilience, embrace innovation, and foster collaboration for long-term success in legal marketing.
READ MOREThe Connected Firm: How InterAction+ Transforms Your Legal Tech Ecosystem
Discover how LexisNexis® InterAction+™ seamlessly integrates into your legal practice, enhancing productivity and client service. Learn how it connects with Microsoft® tools and specialized legal applications to streamline operations and provide actionable insights for your firm.
READ MORELexisNexis Launches InterAction+ Cloud API and Broadens Partner Network, Expanding CRM Integration Options
Discover the new InterAction+™ Cloud API and expanded Partner Network by LexisNexis, enhancing integration options for law firms. Access centralized data, smarter campaign targeting, and time-saving automation to drive growth and improve compliance.
READ MOREHow to Elevate Your Legal Business Development Efforts Now and Beyond
Learn how to make your firm stand apart with these forward-thinking business development strategies to find, win and keep lucrative opportunities.
READ MOREMaximize Your Law Firm's Business Development Impact
Discover how to maximize client data and resources your law firm already has in place to cement client retention and consistently propel firm growth. The business development tool your legal practice needs is the same tool your firm is using to track client emails.
READ MORESetting Up a Legal CRM That Actually Works for Your Entire Legal Practice
Learn practical tips on choosing the right system, migrating data, training your team, and building better client relationships. Make it work for your firm!
READ MORE5 keys to maximizing value from a law firm crm solution
Discover the five key ways to identify a CRM tool that will maximize value to a law firm. Learn how law firm leaders seeking data-driven insights for planning success, and empirical data that indicates how firms that invest the most in marketing budgets will experience accelerated revenue growth.
READ MOREZero to Digital: Accelerating Your Law Firm's Data Management
Discover the top challenges law firms face when implementing CRM systems, from data integration and user adoption to ROI measurement. Learn how to overcome these hurdles and unlock the full potential of CRM to improve client relationships, streamline operations, and drive growth.
READ MOREThe Evolution of Legal Relationship Management
InterAction+ is not just another CRM—it is the original legal CRM, purpose-built for law firms by legal professionals. For over 30 years, it has helped firms strengthen client relationships, drive business development, and streamline operations. Discover why InterAction+ remains the trusted choice for law firms worldwide.
READ MORENavigate Business Travel: Top Apps for Stress-Free Trips - An App(le) a day keeps the doctor (your worries) away
Discover the value of having your client data with you on the go in a day-saving mobile app that all law firms need to support their teams.
READ MOREIs a Legal CRM System the Right Investment for Your Law Firm?
Struggling to manage client relationships with spreadsheets or generic CRMs? A legal-specific CRM like InterAction+ delivers relationship intelligence, business development insights, and workflow efficiencies tailored for law firms. Learn how investing in the right CRM can drive firm growth and strengthen client relationships.
READ MOREHigh-Impact Activities for Legal Marketing Professionals: Maximizing Efficiency and Client Engagement
Discover the art of selecting the perfect Customer Relationship Management (CRM) system for your law firm. This comprehensive guide outlines 7 essential steps, from understanding your firm's unique needs to prioritizing industry-tailored features, seamless integration, scalability, security compliance, user-friendliness, and cost-effectiveness. Equip your legal team with the ultimate CRM solution to fuel growth and streamline operations
READ MOREBeyond the Lawyer Jokes: Meaningful Ways to Celebrate International Be Kind to Lawyers Day
Discover meaningful ways to celebrate International Be Kind to Lawyers Day (April 8). From practical office tips to thoughtful gestures, learn how to show genuine appreciation for legal professionals.
READ MORENot Just Another Tech Vendor: Why Law Firms Need InterAction+ Client Advisors
Discover how InterAction+ Client Advisors transform law firm CRM adoption and success. Get dedicated experts who understand legal business development, maximize ROI, and drive growth. More than support - it's your competitive advantage.
READ MORECRM Strategies That Actually Work for Law Firms
Discover how law firms can transform client relationships with smart CRM practices. Learn to choose the right tools, manage data effectively, personalize communications, and ensure security for firm growth and client engagement.
READ MORESpotlight on Success: Get to Know Christine Kaiser, InterAction+ Client Advisor Extraordinaire
Meet Christine Kaiser, Client Advisor at InterAction+, the CRM revolutionizing legal tech for successful client relationships and business growth.
READ MOREKaizen: How to Elevate Your Firm's Client Relationships and Business Development Blueprint
Discover how Kaizen principles of continuous improvement can enhance client relationships, refine legal marketing, and drive business growth in your law firm.
Read MoreAccelerate Action: How Law Firms Can Support International Women's Day 2025
Learn how law firms can support International Women's Day 2025's #AccelerateAction theme. Learn strategies to promote gender equality and close the leadership gap in the legal sector.
READ MOREPrepare Today for InterAction+ Innovations in 2025
Stay ahead in 2025 with InterAction+ CRM! Update to Version 9 for enhanced performance, security, and access to upcoming features designed to revolutionize legal technology. Don’t get left behind—update today.
READ MOREExplained - Top 10 Issues and Pain Points Law Firms Face Before Implementing a CRM or Upgrade their Current CRM
Discover the top challenges law firms face when implementing CRM systems, from data integration and user adoption to ROI measurement. Learn how to overcome these hurdles and unlock the full potential of CRM to improve client relationships, streamline operations, and drive growth.
READ MOREWhat Are High Growth Law Firms Doing to Accelerate in 2025?
Discover six effective business development and marketing strategies for law firms in 2025, based on Hinge Research Institute’s High Growth Study. Learn how investing in branding, digital marketing, and client experience can drive growth, and see how InterAction+ empowers firms with data-driven insights and relationship intelligence.
READ MORELegal Practice Budget Planning Time: Key Actions to Maximize Your Legal Technology Spend to Bolster Business Development and Marketing Goals
Achieve a state of organizational flow by aligning legal tech investments with firm goals. Discover how InterAction+ CRM can streamline operations and boost business development
READ MOREThe Power of 'The Only': Thriving as a Solo Legal Marketing Professional
Discover how to thrive as a solo legal marketing professional in small law firms. Learn strategies for efficient multi-role marketing, from SEO to business development. Embrace the power of being "The Only" marketer and drive your firm's success with our expert tips and insights.
READ MORELexisNexis Expands InterAction+ with CourtLink Integration to Deliver Advanced Legal Intelligence and Enhanced Client Relationship Management
Discover how the integration of LexisNexis® CourtLink® with InterAction+ revolutionizes legal CRM. Access real-time court data, enhance client relationships, and drive strategic case management with AI-powered insights.
READ MOREQ&A Feature with the New InterAction+ Vice President Tony Pazakis - Insights into the Legal Tech Industry
Tony Pazakis is the newly appointed Vice President of LexisNexis® InterAction+™, bringing a wealth of leadership experience plus commercial and strategic insights to his new role.
READ MOREIt's Almost 2025, How Are Law Firms Still Struggling with Implementing New Legal Technology?
Discover why law firms must overcome the challenges of legal tech adoption in 2025. Learn how InterAction+ CRM helps streamline operations and improve client service. Book a demo today!
READ MORESafeguarding Your Law Firm's Profitability: Learn How LexisNexis InterAction+ Helps Our Clients Reduce Revenue Loss
Leverage powerful client relationship management, cross-selling opportunities, marketing automation, billing integration, conflicts checking, and compliance tools to protect your firm's bottom line and drive sustainable growth.
READ MOREMastering Client Relationships: Why CRM is Your Law Firm's Growth Engine, Not Just a Data Depot
CRM systems in law firms go beyond managing contact details—they are vital for building and sustaining strong client relationships. Learn how a smart CRM can optimize client management, boost business development, and provide a competitive edge in the legal industry.
READ MORELevel-Up your Data Game Now - Learn Why Centralized Client Data for Law Firms is Paramount & How to Get In Step
Uncover why centralizing client data is crucial for law firms. Learn effective strategies for data centralization, ensuring privacy, and improving workflow efficiency. Unlock valuable insights and drive growth with our comprehensive guide.
READ MOREInterAction Client Advisors - Your Law Firm's Secret Weapon for Unparalleled Success
Discover how InterAction Client Advisors revolutionizes client relationship management for professional services firms. Learn about centralized client views, data-driven insights, and strategies to enhance client loyalty and drive business growth.
READ MOREThe Ultimate Guide: Top 10 Factors to Consider When Selecting a Legal CRM
Discover the top 10 factors when choosing a legal CRM. Our comprehensive guide helps law firms select the ideal CRM to enhance efficiency, strengthen client relationships, and drive growth. Make an informed decision for your firm's future.
READ MOREWhat Legally Blonde Can Teach Us About the Importance of a CRM in Law Firms
Learn valuable legal lessons from Legally Blonde about client management, organization, and networking. Discover how a legal-focused CRM like InterAction+ can streamline operations and boost your law firm’s success.
READ MOREEmpowering Your Law Firm's Marketing Team as Business Development Consultants: 4 Key Strategies
Marketing professionals bring a unique blend of market insight, client perspective, and strategic thinking that can complement the legal expertise of practice area leaders.
READ MOREBusiness of Law: The Financial Benefits of Nurturing Existing Client Relationships of Your Legal Practice
Sustainable growth for law firms hinges on maximizing existing client relationships. Leveraging client data and open communication unlocks cross-selling opportunities, reduces acquisition costs, and strengthens reputations as trusted advisors for long-term success.
READ MORESupercharge Your Law Firm's Growth Potential with a Legal CRM Solution that Connects All Practice Areas of Your Firm
Discover the art of selecting the perfect Customer Relationship Management (CRM) system for your law firm. This comprehensive guide outlines 7 essential steps, from understanding your firm's unique needs to prioritizing industry-tailored features, seamless integration, scalability, security compliance, user-friendliness, and cost-effectiveness. Equip your legal team with the ultimate CRM solution to fuel growth and streamline operations.
READ MOREMarketing Strategies for the Introverted Solo Practitioners and Small Firm Squads
Marketing legal services can be daunting for small law firms or solo practitioners, doubly so if you're an introvert. The idea of networking events, public speaking, and drafting blogs might feel overwhelming. However, with the right approach, tools, and guidance you can leverage your introverted strengths to build a thriving law practice without compromising your comfort zone.
READ MORETransform Your Law Firm: Master Legal Tech with Expert Training
Tailored legal software training for law firms ensures role-specific, hands-on learning, continuous updates, and fosters a culture of tech adoption for greater efficiency and compliance. Discover how.
READ MOREUnlock the Secret to Unbreakable Client Bonds: How This Game-Changing Tool Helps Law Firms Build Rockstar Relationship
Law practices know how to connect relationship intelligence and client data can strengthen client bonds and their firm’s bottom line.
READ MOREClient Intelligence: The Sustainable Secret Sauce to Retaining and Growing Your Legal Practice
Discover how LexisNexis InterAction+ drives sustainable law firm growth through advanced client intelligence, relationship management, and revenue generation. Learn how this cutting-edge CRM solution gives your firm a competitive edge in the legal landscape.
READ MOREHow to Elevate Your Law Firm's Visibility Via Thought Leadership - The Game-Changing Marketing Catalyst You Start Today
Law firms of any size can begin to position themselves and their staff as experts to their legal contemporaries, clients, prospective clients and future employees with a consistent and planned thought leadership strategy.
READ MOREBusiness of Law Series: How Can Small Law Firms Solve the Administrative Burdens of Running a Law Practice?
Discover how small law firms can overcome administrative challenges and boost efficiency with InterAction+. Learn about user-friendly client management, automated data capture, and affordable cloud-based solutions designed specifically for small legal practices. Maximize billable hours and enhance client relationships with tailored technology.
READ MOREYour Law Firm's End of Year Planning Starts in August
Preparing for a successful new year starts in August for law firms. Plan for your busy end-of-year season today and avoid December productivity pitfalls.
READ MOREBatten Down the Hatches: Holiday Preparedness Planning for Your Law Office
Prepare your law firm for the holiday season with our comprehensive guide. Learn strategies for client gifts, office celebrations, end-of-year prep, and security measures. Navigate the busy season smoothly and set your firm up for success in the new year.
READ MORERevolutionizing Legal Growth: The Power of Automation and Integration in Marketing and Business Development
Discover how automation and integration solutions revolutionize legal marketing and business development. Learn key strategies for streamlining operations, enhancing client relationships, and driving growth in law firms. Essential reading for forward-thinking legal executives.
READ MOREThe Key to Customer Success Lies within CRM – The Third Pillar in a Law Firm
There is no dearth of the number of technology systems that are deployed in law firms today, but by far a practice management system for financial management, and a document management system for secure, centralised storage of matter data, are critical for business operation. There is a third pillar – a CRM platform for business development.
READ MOREFrom Data to Relationships: Learn How Tennille Roache, InterAction+ Client Advisor, Simultaneously Promotes CRM Solutions and Client Success
Employee Spotlight: Tennille Roache, Client Advisor at InterAction+, the CRM revolutionizing legal tech for successful client relationships and business growth.
READ MOREBusiness of Law - Discover the Seven Key Product Features that Makes InterAction+ Customers Primed for Sustainable Law Firm Growth
By leveraging InterAction+'s powerful relationship intelligence, matter management, marketing automation, and integration capabilities, legal firms can gain a comprehensive understanding of their client relationships and identify untapped opportunities for expanding their practice area work.
Read MorePath to the Cloud – Your Law Firm is Free to Exercise Choice Whilst Enjoying All the Benefits
Guidance for law practices to use cloud technologies at their own speed while remaining competitive via calculated legal tech adoption.
READ MOREThe 1-2 Punch to Demolish Silos in your Law Firm: Improve Cross-Selling and Collaboration with a Quality Legal CRM Solution
In the ring of legal services, siloed operations, and disconnected data are like relentless opponents, throwing jabs that hinder cross-selling efforts and block seamless client experiences. Too often, we see firm practice areas fighting solo, with client data scattered across disparate systems. Capitalizing on revenue opportunities may have your firm on the ropes instead of delivering that stinging haymaker.
READ MORELexisNexis® InterAction+™ Employee Spotlight Series: Get to Know Philip Whitehead, Client Advisor
Philip Whitehead, Client Advisor at InterAction+, the CRM revolutionizing legal tech for successful client relationships and business growth.
READ MORELexisNexis® InterAction+™ Employee Spotlight Series: Get to Know Paul Tilling, Client Advisor
Behind every successful organization lies a team of innovative minds - professionals who are dedicated to the mission of customer success. At InterAction+, we take immense pride in our people who combine cutting-edge technical expertise with a passion for transforming how law firms manage their relationships.
READ MOREHarnessing the Power of Data: Driving Decision-Making in Legal Practices
In an era where data reigns supreme, legal practices are increasingly turning to data-driven decision-making to gain a competitive edge, enhance client service, and drive firm growth. By leveraging data analytics and insights, law firms can make informed decisions that optimize operations, mitigate risks, and capitalize on opportunities. This blog explores the transformative role of data-driven decision-making in modern legal practices and its impact on overall performance and success.
READ MOREMastering Relationship Intelligence is the Key to Exceeding Your Legal Client Expectations
Services providers in the legal sector are often accused of being too focused on offering what they want to offer – as opposed to genuinely understanding their clients' needs and then devising products to help meet those requirements.
READ MORELexisNexis® InterAction+™ Employee Spotlight Series: Fiona Jackson, Client Advisor
Employee Spotlight: Fiona Jackson, Client Advisor at InterAction+, the CRM revolutionizing legal tech for successful client relationships and business growth.
READ MORENew Study Finds High-Growth Law Firms Invest 3X More Budget in Marketing - Find Out How Now
Guidance from high-growth law firms for using cloud technologies at their own speed while remaining competitive via calculated legal tech adoption.
READ MOREScaling Legal Operations: Empowering Efficiency and Growth with CRM
Law firms face the ongoing challenge of expanding their operations while maintaining efficiency and quality service delivery. Amidst these demands, the integration of Customer Relationship Management (CRM) systems has become instrumental in enabling firms to achieve scalability while enhancing client relationships and operational effectiveness. This blog explores how CRM solutions empower law firms to optimize their operations and drive growth in a competitive market.
READ MORESoaring to New Heights: Insights from the 2024 LMA Annual Conference
An exhibitor's perspective at the 2024 LMA Annual Conference: networking opportunities, standout sessions, and a buzzing exhibitor hall featuring industry innovations
READ MOREDiscover the Path to Growth Via Strategic Cross-Selling that Your Law Practice Can Begin Now
The transformative power of strategic cross-selling transcends business development. It is a catalyst for deepening client relationships, unlocking new revenue streams, and propelling your firm's growth trajectory to unprecedented heights.
READ MORECustomizable Features for InterAction+ Surface Personal Action Items for Quick Daily Review
Law firms seeking are new legal technology to merge with their current staff and systems that make better business decisions and build stronger relationships with clients.
READ MOREEnhancing Client Retention: The Crucial Role of CRM for Law Firms
Client retention stands as a cornerstone of success for law firms, fostering enduring relationships and sustaining growth. Amidst the evolving legal landscape, firms increasingly rely on Customer Relationship Management (CRM) systems to fortify their client retention strategies. This blog explores the pivotal role of CRM in client retention for law firms, offering insights into how CRM empowers firms to build stronger client connections and deliver exceptional service.
READ MOREGetting Dressed for Success Starts with Your Client Data: Learn how to Leverage Legal Tech for Customer Success
Law practices that have learned how to utilize their client data to make firm decisions are better situated to capitalize on customer success
READ MORELeveraging Data for Legal Practice Growth: Strategies for Success
In today's rapidly evolving legal landscape, the ability to leverage data effectively has become indispensable for law firms aiming to drive growth and remain competitive. From understanding client needs to optimizing operational efficiency, data can provide valuable insights that inform strategic decision-making and fuel business development efforts. In this blog post, we'll explore the key strategies that legal practices can employ to harness the power of data and propel their growth trajectory.
READ MOREElevating Legal Excellence: The Transformative Power of a Legal CRM
Legal teams navigate a labyrinth of cases, clients and regulatory intricacies. In this complex environment, the need for a strategic tool that not only streamlines operations but also enhances client interactions is paramount. Enter the legal CRM – a solution designed as the cornerstone of legal excellence.
READ MOREBridging the Divide: How CRM Systems Propel Sales and Marketing Alignment to New Heights
The synergy between sales and marketing teams should be a well-choreographed dance – precise, impactful and reflective of the organization's success. But sales and marketing teams often operate in silos, each with its own unique goals, strategies and metrics. The inherent challenge lies in ensuring that their efforts complement rather than contradict. This is where CRM systems step in as the catalyst for change.
READ MOREOrchestrating Success: The Strategic Harmony Between Marketing Departments and Law Firms
At first glance, marketing and legal teams might seem like two worlds apart – one driven by creativity, the other by regulation. However, the intersection of these forces is where the magic happens. This convergence is not just about alignment, it's about creating a strategic partnership that nurtures creativity within the bounds of the law.
READ MOREUnveiling the Legal Edge: Tailoring CRM for Small and Mid-size Law Firms
In the intricate realm of legal practice, small and mid-sized law firms stand as pillars of expertise, providing personalized legal services to their clients. As the legal landscape evolves, the role of Customer Relationship Management (CRM) becomes increasingly pivotal.
READ MOREData Quality Management: Avoiding Rookie Errors
Read this article to discover what data stewards can do to deliver the data foundation required to support your firm's BD and marketing efforts
READ MORELevers of Power for CRM Success
Capable of capturing and analyzing data, identifying patterns, and providing valuable insights, InterAction is an essential tool for your firm’s growth.
READ MOREBracing for a Recession: Gain Insights from the High Growth Law Firms
Whether a recession is coming or not, it's better to be prepared. Find out how high growth law firms have experienced growth, even during economic downturns.
READ MORESome Law Firms Grew in the Last Three Years, Some Didn’t—Here’s an Analysis
Despite the false starts and challenges over the last three years, some firms have managed to achieve growth and profitability, attaining over 20% annual revenue growth.
READ MOREMeet the people who lead InterAction’s Data Quality Services
For some employees the CRM represents no more than a company-wide Rolodex, enabling them to conveniently look up email address...
READ MORENadal: The numbers and beyond. Business lessons we can learn from the new tennis GOAT.
Is there beauty in weakness? Rafael Nadal's ascent to the top of the Grand Slam list offers up some valuable insights into this question
READ MOREHow a Significantly High Percentage of Law Firms Beat the Odds and Actually Grew During the Pandemic
The Key 2022 Trends for Law Firm Business Developement
READ MORECRM Adoption Bloomed During the Pandemic, Gaining Much-Deserved Recognition, but What’s Next?
Marketing and business development (BD) teams rose to the challenge and came into their own in the last two years. They display..
READ MORELooking Back at Data Quality in the Erin Brockovich Era 30 Years After
It was almost 30 years ago, in the early 1990s, that firms started to digitize their case management. Since then, technology has..
READ MOREGrowing Interest in Pipeline Management Signals Maturity of Business Development in Law Firms
Pipeline management has been steadily gaining traction in the professional services sector, and it bodes well for business develo...
READ MORELegal Secretaries an Untapped BD Resource
As part of Covid-19-led re-organisation, many law firms, including Linklaters and Clifford Chance are reducing or evaluating the PA, le...
READ MOREGlobal Alignment Imperative for Organisation-wide Relationship Management and Business Growth
With market conditions remaining challenging in the legal sector, considerable M&A activity is expected among law firms in...
READ MOREBe Counted! Top Tips for BD Professionals for Engaging with Fee Earners
Some marketing and business development (BD) teams struggle to engage with the fee earners in their firms in a meaningful way.
READ MOREInsight into the World of Legal Marketing in 2020: Here’s What the LexisNexis InterAction Survey Reveals
Thanks to the pandemic, law firm marketing, sales, and business development (BD) efforts took a massive hit in 2020—much like other ...
READ MOREHow Using a CRM Impacts Professional Service Firms and Business Development
For today’s professional services firms, an effective business development strategy goes beyond client dinners and arbitrary marketi...
READ MOREHow a Significantly High Percentage of Law Firms Beat the Odds and Actually Grew During the Pandemic
To say that the COVID-19 pandemic caused uncertainty and economic strife all over the world in 2020 would be an understatement. ...
READ MOREReaching the Peak of Data Mountain: One Firm’s Story of Data Quality Triumph
Need some Data Quality inspiration? I’ve recently witnessed a 180° turnaround by one of our clients. Their results were so inspiring, I knew immediately I needed to share their journey.
READ MOREData Management Requires a Strategy
Of course, data management is important to ensure the quality and integrity of the database that resides in a CRM system.
READ MOREInside the Buyer’s Brain: Client relationships are evolving— how to keep up
Client relationships have always been a key part of business growth but the latest research from Hinge® Marketing states the landscape of visibility, value, brand recognition, and expertise in the marketplace is ever-changing.
READ MORESuccessful Business Development in the Changing Legal Industry
For law firms, how we bring in new business continues to change and evolve. While COVID-19 adds additional considerations and even challenges, it certainly wasn’t the catalyst for the changes that have been taking place in our industry’s business development processes.
READ MORELooking to Merge Multiple Versions of Your CRM System? Here are Some Top Tips
Over the last few years, there has been an increase in law firms growing through mergers and acquisitions of other firms. However, despite operating as a single brand, they have continued using their own separate versions of InterAction.
READ MORECRM is a Business Development Tool
Far too often in large law firms, the business development (BD) and marketing functions are way too siloed and are even broken down into sub-functions such as email marketing, events, online marketing and so forth.
READ MOREA Methodical Approach to Key Account Management Delivers Success
With changing dynamics and business models in the legal sector, key account management in firms continues to have a central business development objective.
READ MOREQ&A with Mo Bunnell: LexisNexis InterAction Teams Up with Bunnell Idea Group
Strategic business development (BD) is critical to support firm growth and achieving individual objectives, but BD techniques are typically not taught in law school. At its core, BD is about building and proactively managing authentic professional relationships.
READ MORECRM planning – make it official
As 2020 closes, and what a year it has been, it is important to embark on disciplined planning for key processes and technology of the firm
READ MOREConfronting the Downturn: An InterAction Research Report
You’re probably tired of hearing and reading about “these unprecedented times” and “how we are alone together” and #flattenthecurve—whatever turn of phrase is making its rounds now.
READ MORETop Tips to Stay the Course in Business Development with InterAction
As we emerge from the initial COVID-19 disruption and settle into the new normal of remote working and a dispersed workforce, regular business operations must resume.
READ MOREBusiness Development: Four Easy-To-Follow Project Management Principles To Get You Through Your Next RFP
As a project manager on the InterAction® team for almost five years, I’ve managed over 25 InterAction product releases—15 of those were in 2019! To help me prepare for even more, I look back and review what part of the release process worked and what didn’t.
READ MOREEffectively Retaining Clients is the Key to Success
Achieving growth in a competitive landscape is going to be tough, so it’s no surprise that ambitious law firms are turning the spotlight on business development
READ MOREFive Steps to Law Firm Marketing Planning
In a year when most marketing plans had to completely change, it can be daunting to think about planning your business development strategies and activities for the upcoming year. COVID-19 altered the landscape for most industries, including the legal industry in 2020, and it’s not clear how long those effects will last.
READ MOREOur networks mean more now than they ever have!
As someone that has worked in law firm CRM and marketing for many years, it is no surprise that I would author a blog with this title. We all know how important it is to create and maintain our networks – but how is it different in these challenging times?
READ MORELexisNexis InterAction is Stronger Than It’s Ever Been, Says Fiona Jackson
The CRM market in the legal sector has seen some significant changes this year. Technology vendors are taking different approaches – from launching new products and expanding into new niches to engaging in M&A activity to strengthen their presence.
READ MOREA Methodical Approach to Key Account Management Delivers Success
With changing dynamics and business models in the legal sector, key account management in firms continues to have a central business development objective.
READ MOREReview and Reflect to Keep Your Key Account Management Programme Relevant
Do you know if your firm’s key account management programme is genuinely working? The only way to know is by regularly reviewing and reflecting on the programme – and making changes where needed. No plan or programme is ever set in stone or static!
READ MORETracking Key Account Management Programme Objectives is Vital
So, you have structured your key account management programme, carefully qualifying the clients and setting specific objectives for each of them – be that increasing revenue, introducing the firm to new areas of the business, retention, adding value and so on.
READ MOREKey Account Management – Blog Series
With changing dynamics and business models in the legal sector, Key Account Management (KAM) in firms continues to have a central business development objective.
READ MOREDon’t Throw the Baby Out with the Bath Water – There’s Another Way to Facilitate CRM Adoption
Often, CRM adoption isn’t a success in firms, not because of the technology system in use, but because users don’t appreciate the value the discipline can provide them. Time and again, I hear about firms wanting to ‘change’ their CRM system. What they need to do is ‘change’ the perception and positioning of the discipline so that it becomes relevant to the organisation.
READ MOREYou Know of These Four Best Practice Data Quality Scenarios in InterAction, Right?
The quality and integrity of data sits at the heart of CRM. Ensuring that it's always clean, up-to-date and reliable is essential for day-to-day marketing and business development activity – as well as providing meaningful relationship information and accurate business reporting.
READ MOREA Managed 'Leavers' Programme Helps Reduce Business Risk
In this relationship driven legal business, a managed leavers programme should be an intrinsic part of a law firm's CRM and business development programmes, but it isn't always the case.
READ MORESteve Zangari Talks Next Generation InterAction, Hybrid Cloud and More – on a Global Scale!
Steve Zangari has taken the helm at LexisNexis InterAction for EMEA and Asia Pacific. As Commercial Director, he is playing an instrumental role in enabling the organisation to achieve its growth ambitions, of course, but more crucially he is dedicated to helping clients derive the most value from their software investment.
READ MOREDo You “Think”, or Do You “Know”?
In today's world where there is an abundance of data and advanced analytics technology, it should be considered sacrilegious when a marketing and BD professional makes a business suggestion, starting with
READ MORESeparating the Wheat from the Chaff – Law Firm Partners, BD and CRM Aren’t as Complicated as You think!
At its most fundamental level, business development (BD) is about building and leveraging relationships that will result in business for a firm’s lawyers. For the firm’s Partners, winning new business will have a strong bearing on their remuneration.
READ MOREThe Crossroads of Golf and Business Development
It’s absolutely true when they say that golf is an advantage in sales and business, but then again, I may be a little biased. Before becoming the director of sales for LexisNexis® and managing InterAction® growth and client success, I was a collegiate golfer at San Jose State University and then a professional for two years.
READ MORETraining is the Difference Between CRM Adoption – Or Lack Of – in Law Firms
It wouldn’t be far-fetched to say that CRM systems in law firms are as widely deployed as other business critical systems – accounting and finance, practice management and so on.
READ MOREWho is Doing the Heavy Lifting on Driving Change Management?
How well would you say your law firm adapts to change? Would you give the firm a thumbs-up, thumbs- down, or a solid “meh”? It may come as no surprise that most law firms (and companies!) would rate themselves with a big thumbs-down in the change management area.
READ MOREThe Privacy and Electronic Communications Regulations (PECR)
2018 will most likely be known by many organisations the 'Year of GDPR
READ MOREUsing an 'Agile' Mindset to 'Deliver' Software
There's a reason why 'change' has remained a hot topic in business – it can be overwhelming, isn't bereft of risk, typically has significant Capex or Opex associated with it, and its management can be challenging.
READ MORETalking Legal Industry Trends with Professional Firms Expert, Laurent Marlière
The legal industry globally is undergoing a profound transformation as it adjusts to a changing socio-economic and competitive landscape.
READ MOREDon't Jump Head First into Investing in Technology
Law firms are big on technology deployments, and rightly so. However, often technology investments are driven by the 'perceived' needs of the organisation; and recently by the lure of new technologies – AI, chatbots, blockchain and such.
READ MOREEffectively Retaining Clients is the Key to Success
For the longest time, the LexisNexis Client Advisors have been explaining to the InterAction community that the number one key to success is something that on the surface seems obvious and simple, but which very few firms actively devote much time to actually doing - i.e. keeping their existing clients.
READ MORECRM Can Support Meaningful Engagement Between Business Development and Marketing
Both business development (BD) and marketing teams recognise the value of CRM individually, but there is a need for meaningful cross-functional engagement between the two disciplines and your CRM team which often is lacking when it comes to campaigns and initiatives.
READ MOREDon’t Eat the Elephant – Tips for Data Driven Marketing and Business Development
Data driven decision-making is the latest buzzword in the business world and for good reason.
READ MOREInspired by LEGO: Building Software Better
As the Director of Software Engineering for InterAction®, I know it’s not enough to produce the best software—you need to know it’s the best, and that you’re continually striving to develop a team that can create that software in the best way possible.
READ MORECultural Change for Successful CRM Adoption – Three Simple, Diligent Steps
It's widely acknowledged across industries that while technology is imperative for smooth business operation and competitive advantage, an organisation's culture can be one of the biggest inhibitors to its adoption.
READ MOREAI in the Legal Sector
I first started researching the use of artificial intelligence (AI) in the legal space in mid-2017, when my consulting firm was commissioned by a client to conduct a study of its usage by law firms. I began as we often do—with a news search that produced about 150,000 results.
READ MOREIs the 'Value' of Your CRM System Proven?
CRM as a business discipline is well established today with the numerous options for the technology available to customers – and rightly so, consumer choice is important. As organisations explore these options, astute business sense demands that they invest in a system whose ‘value’ is proven and one that is ‘right’ for their firm.
READ MOREArtificial Intelligence, Law & Hyperbole
In the most general terms, artificial intelligence (AI) is somewhere near the peak of the hype cycle
READ MOREIntelligent Relationship Management Supports GDPR Compliance – Does Your Firm Have the Capability?
In this final run up to 25th May when the GDPR comes into force, the ‘compliance’ fervour is palpable in law firms.
READ MOREHow to make a case for CRM: Four key benefits and a guidebook
Have you researched customer relationship management (CRM) systems? Do you know that having one would save hours of managing client information? Are you struggling to get buy-in from firm management and decision-makers?
READ MOREIntroduce You to Some New Things, and Upgrade Your Legal Marketing
In today’s legal marketing world there is constant, inescapable pressure to achieve recognition for your firm. So, how do you distinguish yourself and gain a competitive advantage?
READ MOREFD to FD: The Investment Case for InterAction IQ
Whenever a firm first selects our CRM solution, Lexis InterAction, the business case is always built around of the holy trinity of business development objectives: client retention, client growth and winning new business.
READ MORETop 5 Areas Mid-Sized Firms Should Prioritize 2018 Marketing Budgets
Have you researched customer relationship management (CRM) systems? Do you know that having one would save hours of managing client information? Are you struggling to get buy-in from firm management and decision-makers?
READ MOREIs Your Firm on the Road to Readiness for GDPR? This 10-Step Action Plan Will Help
Ready or not the May 25th General Data Protection Regulations deadline is right around the corner. Whether you’re just scratching the surface on a plan to tackle requirements or putting final touches on your strategy, there are 10 key steps your firm can take to simplify GDPR compliance efforts.
READ MOREBetter Data, Better Decisions
At the recent Legal Marketing Association Regional Conference, we gained some insight on effective collaboration between marketing and IT to advance strategic firm projects.
READ MOREGDPR – Evolution or Revolution?
The clock is ticking – businesses need to actively start putting structures and processes in place so that come May 2018, they are in compliance with the GDPR.
READ MOREWhat Would Make LexisNexis InterAction More Effective in Your Firm?
At last year's InterAction Share event, attendees were asked to answer the following question: What would make InterAction more effective in your firm?
READ MOREThe Future of Corporate Education: Artificial Intelligence
Ask someone what comes to mind when they hear “Artificial Intelligence in Education” and they will likely reference the futuristic robots portrayed in movies and TV shows like “The Jetsons”.
READ MORETop Three Things LexisNexis InterAction Does for Your Firm
At the last InterAction Share conference held in London this year, on being asked 'What are the top three things InterAction does for your firm?'
READ MOREDoes InterAction Meet Your Original Business Case?
One of the questions posed at our 2017 Share event was: ‘Does InterAction meet your original business case?' 65% of respondents said it does, and 35% stated that it didn't, or that they didn't have InterAction in the first place
READ MOREBusiness development gets intelligent
Achieving growth in a competitive landscape is going to be tough, so it’s no surprise that ambitious law firms are turning the spotlight on business development
READ MORETried and Tested – Top Tips to Ensure CRM User Adoption
Having been on the other side of the fence – i.e. in a law firm – I have personal experience of the challenges that CRM managers and business development leaders face in getting people to use the organisation's CRM system.
READ MOREInnovation in End-User Adoption: Kirkland & Ellis
We here at LexisNexis®, like most of our clients, are always looking for ideas and inspiration on how to increase end-user adoption of customer relationship management (CRM), but unfortunately, there’s no magic formula.
READ MOREDoes your mid-sized firm need a CRM? Three Things to Consider
Have you researched customer relationship management (CRM) systems? Do you know that having one would save hours of managing client information? Are you struggling to get buy-in from firm management and decision-makers?
READ MOREIdeas Portal
We have a proud history of leading by listening, and we encourage all of our clients to participate in the InterAction+ Ideas Portal. This portal gives you a direct channel to the InterAction+ Product Management team.
Learn More